Family Court Review Consumer Survey “31 years too late”
NZAC Family Court Review Consumer Survey “31 years
too late”, says Counsellor and Outcomes Researcher
The desperate and methodologically chaotic attempt by the New Zealand Association of Counsellors (NZAC) to gather Outcome Research via a Consumer Survey hosted by Relationship Services, for the purpose of informing the Ministry of Justice Family Court Review is 31 years too late to be of any meaningful benefit to consumers of the Family Court” says Steve Taylor, Counselling Director of 24-7 Ltd, and a Social Service Outcome Researcher.
The survey http://www.relate.org.nz/relationships/facts_theories_about_relationships/_family_court_counselling_survey is saturated in methodological error and bias, and in the absence of the survey prescribing to fundamental research questionnaire best practice, the validity and reliability of the results of the survey will be meaningless. Back-end online questionnaires incorporating snowball sampling cannot assist clients to clarify questions if the question is not understood by the respondent; cannot identify the specific sample group being questioned; prevents the collection of additional data that may be relevant to the consumers experience; may not be useful to those with literacy problems; can eliminate those respondents that do not have access to a computer, which biases the sample group being questioned; and invoke lower response rates (60%-70% response of a nominated sample group is considered a minimum for meaningful data to be collected).
The type of
Consumer Outcome data that is actually required to properly
inform the Family Court Review is the data that Consumers
provide “in vivo” or at the time of the actual
experience of the Family Court process. Sadly, as confirmed
by the Ministry of Justice, there has been no attempt to
collect this data in the 31 years of the Family Court’s
existence. What we have now is New Zealand’s largest
Counselling industry representative group, in a last
desperate attempt to “sell” their members’ credibility
regarding outcomes to the Family Court Review, scrambling to
come up with some “evidence” that the work their members
have completed within the Family Court system has actually
been effective. This attempt is affirmed in NZAC’s own
documentation to their members, authorised by the NZAC
President, Jonathan Loan:
“There is a host of Outcome Research that
clearly determines “what works” in the provision of
Counselling services to Consumers,
and fundamental to what works is securing service outcome data from the Consumers as an ongoing process of service provision. The Counselling industry in New Zealand has NEVER done this as a whole, especially in the area of Family Court work, so for the NZAC to now make the attempt to do so recognises the attempt for what it is – a professionalised industry panic” says Mr Taylor.
Steve Taylor | B. Couns., B. Alc.
D.S. | Cert. Clinical Supervision | Cert. Supervisory
Director 24-7 Ltd