Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Trust in public sector at all time high

24 June 2019

The latest Kiwis Count Survey has shown that trust in the public sector continues to rise and is now at an all-time high, says State Services Commissioner Peter Hughes.

The survey, released today, shows an increase of 21 percentage points for trust in the public sector since the survey was first taken in 2007.

“It is good to see trust in the public sector continues to rise, especially when compared with others,” said Mr Hughes.

“The public sector plays an important role in delivering key services for New Zealand and New Zealanders, and we cannot do this without the trust of the people we serve. These latest results show that we continue to maintain trust in many of our key services.”

The public sector’s service quality score continues to rise and is also now at an all-time high having risen 9 percentage points since the survey was first taken in 2007.

“This is testament to every one of our frontline staff who interact with thousands of New Zealanders every day,” said Mr Hughes. “These staff exemplify the spirit of service to our communities and come to work to make a difference for each person they encounter.

“What is fantastic to see is that over half of the commonly used public services measured in the survey have significantly increased since measurements began. We continue to have many of our most commonly used services scoring in the high 80s, with passports, superannuation and car registration and licensing rating as the top three services.

“But they also show us where we can improve, something we are committed to doing. As a Public Service, we have changed the way we work to join up across agencies to ensure citizens, clients and customers can access services in the best way possible for them. New Zealanders expect to be able to access these services easy and efficiently, and agencies are delivering on this.”

Only three services ranked below 60%, with the remaining services ranking between 61-88%.

“These results continue to support what we are seeing in the international space, with New Zealand continually ranked in the top five of a number of international indexes, including the latest International Civil Service Effectiveness Index and Transparency International Corruptions Perception Index.

“I’m extremely proud of the great work that is happening right across the public sector to continually improve the services we provide to New Zealanders.”


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Whether Spotify Can Save Itself; Plus A Playlist

Spotify has to be one of the most interestingly futile mouse-wheels of 21st century capitalism. Run, run, run goes the Spotify mouse but it never, ever makes a profit. For reasons set out below, it maybe never will. But it won’t be for wont of trying. Reportedly, Spotify’s music library contains 70 million tracks and it adds 60,000 more each day. By some estimates it adds on average, one new track every 1.4 seconds. (No wonder it's so hard to keep up with new music.) Spotify has 345 million active users, and 155 million of them have been willing to pay a subscription in order to enjoy their music ad-free. Ads are not a major driver of company revenue...

Alastair Thompson: Are There TPLF Ethiopia Insurgency Training & Support Operations in Uganda?

Mystery Document Alleges:
Covert Operation has US/Egypt Support
Operations Coordinated between South Sudan, TPLF and Uganda
Planning began December 2021...



Prime Minister: Chatham House Speech
What an honour it is to be back in London, and to be here at Chatham house. This visit represents much for me. The reopening of borders and resumption of travel after a difficult few years... More>>

Government: New Zealand Secures Major Free Trade Deal With European Union
New Zealand and the European Union have concluded negotiations on a major free trade agreement (FTA), which unlocks access to one of the world’s biggest and most lucrative markets... More>>


Government: New Measures To Help Manage COVID-19 As Country Stays At Orange
The Government is taking action to help reduce the spread of COVID-19 in schools and early childhood services, COVID-19 Response Minster Dr Ayesha Verrall and Associate Education Minister Jan Tinetti announced today... More>>

Government: New Era For Better Health In Aotearoa New Zealand

The Government has today delivered a nationwide health system that will ensure better outcomes for all New Zealanders with the establishment of Te Whatu Ora - Health New Zealand... More>>

Greens: Alcohol Harm Minimisation Bill Pulled From Biscuit Tin

After years of research and advocacy, Parliament will finally consider legislation to take meaningful action on alcohol harm, says the Greens... More>>

Government: Wellington’s Rapid Transit Option Progresses To Next Stage
The Government is progressing a preferred option for LGWM which will see Wellington’s transport links strengthened with light rail from Wellington Station to Island Bay... More>>




InfoPages News Channels