Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Tower welcomes new financial conduct regime

Tower welcomes the government’s announcement today to regulate financial conduct and create fairer outcomes for customers of all insurers.

Tower CEO, Richard Harding, said that Tower believes customers deserve better and the government’s announcement should go a long way to restoring confidence and trust in the general insurance industry.

"We know we may have been part of the problem in the past and there’s always more work to do, but we’re on a mission to change this and disrupt industry norms to deliver something better for customers," said Harding.

"We have already removed complex insurance jargon from our award winning, plain-English policies, so that people can clearly and easily understand what they’re covered for, and we led the way, openly and honestly talking about how we price insurance.

"We’ve committed to remove the duty of disclosure from our sales and claims processes before the end of the year, which means no more tricky, catch-all questions for our customers.

"We are currently reviewing incentives to make sure they are aligned to good customer outcomes and will be making changes before the end of 2019.

"The vast majority of our business is dealing direct with customers, with around 50% of our business coming through our digital channels. We are investing significantly in these channels and working hard to deliver amazing service to our customers, without any hard-sell tactics.

"Tower customers should be confident that we are committed to creating a better, fairer insurance industry for consumers," said Harding.

Tower continues to take on board feedback from customers, government, employees and other stakeholders as part of its commitment to good conduct.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

PM's Statement: Deadly Eruption Of Whakaari / White Island

At this stage, we can confirm that amongst those currently listed as missing or injured are New Zealanders who were part of the tour operation, and tourists from Australia, the United States, the United Kingdom, China and Malaysia. That is to the best of our knowledge.

To those who have lost or are missing family and friends, we share in your unfathomable grief at this moment in time, and in your sorrow. Your loved ones stood alongside kiwis who were hosting you here. We grieve with you, and we grieve with them... More>>

Police Update: Plan To Recover Bodies
"I can now confirm that we are finalising a plan to recover the bodies from Whakaari / White Island tomorrow morning. Families will be briefed on the operation at 4.30pm and Deputy Commissioner Mike Clement will speak with media in Whakatane." More>>

Gordon Campbell: On The Eruption And Tourism Safety
Adventure tourism is a central theme in New Zealand tourism, and by definition, adventure always includes a certain level of risk. That said, New Zealand itself is also at risk of being seen as a tourism destination where commercial factors – rather than safety factors – are routinely allowed to determine the point where the boundary line of acceptable risk is being drawn. More>>


Gordon Campbell: On Welfare Vs Infrastructure Spending

If New Zealand has a pressing need to stimulate its flagging economy, it seems very weird that the government is choosing a $12 billion package of infrastructure spending – mainly on road and rail – that by definition, will take a very long time to deliver their stimulatory benefits ... More>>

New Reports: "Immediate Commitment To Doing Justice Differently"

Justice Minister Andrew Little released two reports today, Turuki! Turuki! from Te Uepū Hāpai I te Ora, and Te Tangi o te Manawanui: Recommendations for Reform from the Chief Victims Advisor. Both recommend a fresh approach to the way criminal justice has been approached... More>>


Law Foundation: Government Decryption Powers Must Respect Privacy

The power of government to order users and companies to decrypt encrypted data and devices needs stronger privacy protections and additional safeguards, according to a study published by researchers at the University of Waikato. More>>

Latest 'Discussion Doc': National On Healthcare

National has today released our eighth Discussion Document which focusses on health and outlines a range of policies which will enable more Kiwis to access high-quality healthcare, Leader of the Opposition Simon Bridges says. More>>


Select Committee Report: Combatting Foreign Election Interference

MPs have finally delivered their recommendations to combat foreign interference in elections in a long awaited and much delayed report. More>>

Mosque Attacks: Names Of Arresting Officers Released

Police are now in the position to name the two officers involved in the arrest of the alleged gunman responsible for the attacks on the Al Noor and Linwood Mosques on March 15. More>>

Big, Bold, Permanent Change Needed: Children's Commissioner On 2019 Child Poverty Monitor

“I want to see family incomes dramatically raised by increasing benefits and making the minimum wage a living wage. And the Government needs to move much faster at increasing the supply of social housing..." More>>






InfoPages News Channels