Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Planned improvements to student loan processing

18 July 2000 Media Statement

Planned improvements to student loan processing


Changes are being made to improve the processing of student loans for the next academic year, Social Services and Employment Minister Steve Maharey said today.

Mr Maharey today released the independent review of the processing of student loans by the Department of Work and Income. He said a number of improvements were already underway or under study by the Department of Work and Income which processes the loans. These included:
 on-campus support is being reviewed with feasibility and cost studies undertaken on various support options before any decisions are made;
 correspondence to students will be clearer and easier to follow;
 the electronic Verification of Study process for getting student’s course information from institutions is being reviewed; and
 there will be better staff training and information for staff so they give consistent information on loans to students.

"Students and tertiary providers were badly affected by problems with loans processing this year.

"The new Government inherited a system which was clearly not ready for the bulge of loan applications when they occurred at the start of the year. We put a lot of effort into easing students through a very stressful time and getting them into their classes. The cooperation and goodwill shown by tertiary institutions and students' associations was a key factor during this time.

“Now it is important that the focus of the Department is on finding solutions to the problems that occurred and that the solutions are in place before loan processing for the next academic year. The Department reports that some improvements are in place or being worked on. Others are still being looked at with further decisions to be made."

Mr Maharey said that among the lessons from last summer, was that tertiary institutions and the Department needed to work together for a more effective delivery of student loans. However the lead role in this was the responsibility of the Department.

. . / 2
Problems associated with loan processing by the Department for the 2000 academic year were well known and as a result he had had the Ministry of Social Policy commission an independent evaluation to ensure improvements for the next year.

The evaluation had found a core problem lay in the Department of Work and Income’s centralised system of a national call and processing centre that was responsible for virtually all functions.

Also there had been insufficient acknowledgment of concerns raised by tertiary institutions and that the Department had not taken sufficient account of the complexities of the relationships that needed to be managed to make the system work effectively.

“The focus was on what needed to happen, from DWI’s perspective, to process student loans without sufficiently acknowledging the interdependency of student loans and enrolment from both the students’ and institutions’ points of view,” the report stated.

When things started to go wrong the “problems tended to snowball with the system going into a vicious downward spiral during the main enrolment period, as evidenced by the call centre overload.”

The evaluation recommended the system have greater emphasis on delivering aspects of loan processing on campus.

Mr Maharey said options on this were being explored in terms of feasibility and cost.

Any localised functions would not be intended to replace the centralised call-centre or loans processing services. Rather they would be to enhance the overall delivery of student loans by providing alternative options to assist students.

Mr Maharey said that for the next academic year some of the risk of problems occurring should be lessened, as a considerable number of students already had their details on the system and there would be greater experience of how the system was meant to work.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>

ALSO:

With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>

ALSO:

Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>

ALSO:

Wellington: Predator Free Capital Plan

Wellington City Council (WCC), the Greater Wellington Regional Council (GWRC) and NEXT Foundation, today announced a joint collaboration to make Wellington the first Predator Free capital city in the world. More>>

ALSO:

Gordon Campbell: On Judith Collins’ Efforts At Self Correction

Thousands of prisoners currently in prison may be entitled to an earlier release than expected – and compensation – because Corrections has incorrectly calculated their term of imprisonment. Unless of course, the government buries its mistakes by changing the law and retro-actively getting itself off the hook… More>>

ALSO:

More Justice & Corrections

Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news