Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


King ‘relaxed’ on 87% Unanswered PlunketLine Calls


Annette King ‘pretty relaxed’ about 87% of PlunketLine calls going unanswered


Parents who use the PlunketLine number will be appalled at Annette King’s shoulder-shrugging at official figures showing 87% of calls in January went unanswered, says National’s Associate Health spokeswoman Katherine Rich.

A spokesman for Ms King said the Health Minister was “pretty relaxed” about the service’s performance.

“Last July Ms King told Kiwi parents that the reason for the merger with Healthline was that 30% of PlunketLine calls went unanswered, and the merged service would ensure a greater capacity to answer calls,” says Mrs Rich.

“Now, with 87% of calls to the PlunketLine number unanswered in January, the Minister still expects New Zealanders to believe this merger was a good idea.

“The spin from the Minister’s office has been comical. A spokesman attempted to downplay the figures by saying that many mums and dads just hung-up when they heard an answer phone and kept calling back again and again, but such a weak rebuttal further emphasised the problem being criticised.

“Having to call back again and again to get through is exactly the frustrating part for new parents. With a sick child, no one has time to phone 10 times before they get an answer.

“What is also telling is that Annette King has revised her expectations of the service.”

Last year Annette King told the media that the PlunketLine/Healthline merger would see an answer-rate of 95% within 20 seconds by the end of March. It appears she has now lowered the benchmark to Healthline’s contracted goal of 80%.

“Labour might think it’s okay to leave distressed parents and babies waiting but the country doesn’t and National wants answers,” says Mrs Rich.


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>

ALSO:

Corrections Corrected: Supreme Court Rules On Release Dates

Corrections has always followed the lawful rulings of the Court in its calculation of sentence release dates. On four previous occasions, the Court of Appeal had upheld Corrections’ practices in calculating pre-sentence detention. More>>

ALSO:

Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>

ALSO:

General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>

ALSO:

Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>

ALSO:

Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news