VODAFONE MEDIA UPDATE #1: 10:00 AM

Due to a widespread power outage in the Upper North Island, a number of Vodafone cell sites are currently without power.

Customers in the following areas may experience degraded mobile service: Ahipara. Kaikohe, Kaitaia, Paihia, Rawene, Hokianga, Awanui, Kaeo, Maungataniwha, Okaihau, Omapere, Opua, Russell, Tauranga Bay, Whangaroa.

Our technicians are currently assessing each of the sites as most have switched over to battery power. The team is currently deploying generators to a number of cell sites in order to restore service as a matter of urgency. We don’t yet have an ETA for each of these, but will keep you updated as sites come back online.

We apologise for any inconvenience caused. Our team, and the team from Transpower NZ are working to restore services as quickly as possible.

For information about the power outage, regular updates are being provided on the Transpower NZ Facebook page

Vodafone customers will be kept updated via our website, Vodafone Community, Facebook and Twitter.

For further information, customers can contact us by any of the following channels:

Customer Care - 777 or 0800 800 021

Customer Care (Enterprise and Business Customers) - 888 or 0800 400 888

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