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New CAB website supports valued face-to-face service

This week Citizens Advice Bureau launches a new public website - www.cab.org.nz, giving people easier access to information about their rights and responsibilities and strengthening the CAB’s face-to-face service offered in 83 locations around Aotearoa.

The launch is happening during the CAB’s Awareness Week 8-14 April, which this year has a theme of Discover Your Rights - Tūhuratia ō motika.

Spanning over 300 different subjects, with information presented in a plain language question and answer format, the CAB website is being celebrated as a valuable tool for the whole community.

“Every day we help people in hardship because they either don’t know their rights or they face barriers accessing these” says CAB New Zealand’s Chief Executive, Kerry Dalton.

“Making the information on our website as accessible as possible is about helping to break down those barriers so people can find out what they need to know and be empowered to take next steps” states Ms Dalton.

Whether it’s about the rights of a tenant moving into a rental property, a person wanting to take money out of their KiwiSaver because of hardship, or a person facing discrimination at work, the CAB website has information on nearly every topic imaginable.

Ms Dalton explains that “The website provides over 2,000 questions and answers about people’s rights that are based on real issues encountered by clients, as well as an extensive community directory of services and groups”.

“It’s an amazing resource for the community and I encourage everyone to have it bookmarked as a go-to resource for navigating life in Aotearoa.”

Even with all this amazing information online, the CAB doesn’t think the need for a human service will go away any time soon.

“People increasingly value the chance to talk to a real human being and to have practical support to navigate the digital world. So, while our website is a fantastic tool, we think it’s also important that people know we are here, kanohi ki te kanohi and over the phone – for everyone, about anything” says Ms Dalton.

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