Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Resident Satisfaction Maintained Despite Challenging Year

Marlborough District Council has again received a high resident satisfaction score, with 68% of residents saying they are satisfied with the Council’s services. The resident satisfaction survey was conducted between March and June 2021.

Mayor John Leggett said it was a good result considering the challenging year everyone had had.

“Overall satisfaction with Marlborough District Council has remained consistently high in recent years. Although our satisfaction level this year dipped slightly to 68% from 71% in 2020, residents’ satisfaction is noticeably higher than the New Zealand average of 44%. Covid 19 had a pronounced impact across the country, so our scores are particularly pleasing.”

“Three quarters of Council services rated by residents achieved a satisfaction level of 60% or above, with twelve achieving 80% satisfaction or higher.”

“Parks and open spaces, emergency management, drinking water, sewerage and community facilities all scored highly.”

“Resident satisfaction is an important indicator for measuring the public’s perception of Council services. This survey provides a snapshot of our performance, how satisfaction with one service compares to another, and over time demonstrates a longer term trend of how a service is performing, from the perspective of Marlborough’s residents.”

The full report is available on the Council’s website at https://bit.ly/3lUXLix

The survey is run independently each year by SIL Research who ask residents to rate a range of Council services. The results help the Council measure its performance through targets set in the Long Term Plan and reported in the annual report. The researchers noted that the impact of Covid-19 and lockdown restrictions are likely to have had a continued effect on public sentiment this year.

A total of 600 surveys were used in the analysis. Data was weighted to reflect area, gender and age group proportions as per the 2018 Census. The sample size allows a 95% confidence level, +/- 5% when the results are reported as totals. Since 2018, SIL Research has provided a National Council Services Benchmark survey to provide the ability to benchmark their results against a New Zealand average.

Marlborough District Council consistently scores higher than the NZ council benchmark across virtually all of its services.

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines


Gordon Campbell: On The Elusive Charms Of Christopher Luxon


Well, the first 36 hours of viewing the Christopher Luxon selfie were always going to be the best, before the repetitions set in. We get it, already. He’s an extroverted/big ego/high achieving/God fearing/country music lovin’/family man who is not at all averse to mansplaining to little ladies like RNZ’s Kathryn Ryan what “technical” words like “productivity” actually mean. But wait, there’s more. National is back! Mind you, that’s not the Bad National of recent experience, but the Good National of days gone by... More>>




 
 



Cancer Society: Hopes Final Pharmac Report Is Stronger

Today the delayed Interim Report was released by the Pharmac Review Panel. The performance of Pharmac and access to cancer drugs is a major concern for the Cancer Society... More>>


Defence: New Zealand Response To Assist Peace And Stability In Solomon Islands
The New Zealand government has announced that it will deploy Defence Force and Police personnel to Honiara to help restore peace and stability. “New Zealand is committed to its responsibilities and playing its part in upholding regional security,” Prime Minister Jacinda Ardern said.... More>>


Government: Delivers Reactivation Package As Aucklanders Reconnect For Summer
A new support package will help revive economic, social and cultural activities in our largest city over summer, and ensure those in hardship also get relief. The Social Development and Employment Minister Carmel Sepuloni and the Economic and Regional Development Minister Stuart Nash... More>>


National Party: Bridges Appointed Finance & Infrastructure Spokesperson

Hon Simon Bridges is the National Party’s new Finance and Infrastructure spokesperson, National Leader Christopher Luxon announced today. “Simon has prodigious skills, incredible talent and the intellectual heft needed to excel as National’s Finance spokesperson,” Mr Luxon says.... More>>

Waitangi National Trust: Waitangi Week
The Waitangi National Trust has decided there will be no in-person events at Waitangi Treaty Grounds during Waitangi Week 2022. Under the COVID-19 Protection Framework it would be practically impossible to safely proceed with the usual events of Waitangi commemorations... More>>


Freedom Camping: Making Sure People Are Up To Play With Changes
People interested in finding out how the proposed improvements to freedom camping might affect them are being invited to an information-sharing webinar... More>>


 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels