An independent review has found that Pharmac needs to make significant organisational changes over the next five years to meet public and stakeholders’ expectations.

Pharmac’s Board commissioned organisational expert Debbie Francis to undertake a review at the end of last year. Board Chair Paula Bennett has welcomed the review’s findings and thanked Pharmac staff and external stakeholders for taking part, and Debbie Francis for her expertise.

“Pharmac is full of committed, passionate people and we wanted to understand what a positive organisational culture could look like in five years, and how to achieve that,” she says.

“This review, along with the feedback from the two consumer engagement workshops last year and the independent review of Pharmac in 2022, provides a clear sense of the direction we need to take as an organisation.”

Bennett says Pharmac is preparing for a reset to make the organisation more outward-focused and is confident that consumers and stakeholders will start to see the changes that they have been asking for.

The Pharmac Board has proactively released the executive summary of the independent workplace culture review on Pharmac’s website.

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