It’s just become easier for residents to report issues and track progress thanks to Hutt City Council’s new customer portal, Te Manu Kairangi I My Hutt City.

While people could previously submit online requests, the new portal takes this further by allowing customers to log in and see updates in real time.

Council Chief Executive Jo Miller says the change is a direct response to community feedback.

"In 2023, 96% of customers told us they wanted more transparency on issues they’d reported to Council. Te Manu Kairangi | My Hutt City delivers that by allowing residents to report an issue and track progress on the work being done to resolve it.

"Our new system not only provides greater transparency but boosts confidence in how we’re responding. As an example, if you report a fallen branch blocking a footpath, you won’t have to wait until it’s no longer there to know that our team is onto it."

Miller says the Customer Relationship Management (CRM) project is at the heart of Council’s wider Go Digital programme to upgrade Council systems, improve the customer experience and equip staff with the right tools.

"Our previous system was long overdue for replacement and the new system puts in place foundations for us to integrate more services into it - including more use of AI and automation.

"Other future enhancements planned include the ability to manage dog registration, rates and other payments through the portal."

Customers can start using the new portal today. Visit our website and use the ‘Report a Problem’ button on the homepage.

© Scoop Media