Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Salesforce New Zealand Wins Australian Business

Media Release
20 November 2001

New Zealand based company, SalesForce, has won a significant contract with Mobil Australia. SalesForce, one of New Zealand’s fastest growing customer interaction centres will now handle Mobil Australia’s telephone account management for its small to medium sized business customers.

SalesForce will provide Mobil Australia with a telephone account management service that operates like an extension of their business. Working in a holistic partnership with companies rather than having a client/supplier relationship is all part of SalesForce’s unique service goal.

Michael Masterson, Managing Director, SalesForce says that after three very successful years working with Mobil New Zealand he is sure his company’s excellent track record is what attracted Mobil Australia. “We have achieved great things for Mobil New Zealand and we are very excited to now have the opportunity to work with Mobil Australia”.

Masterson also says that the support of Trade New Zealand and callnz.com assisted SalesForce in successfully drawing the Australian business across the Tasman. “New Zealand is becoming an attractive place to do business as we offer the ability to do the same job at a better price, while maintaining and often increasing service levels. This is something that other countries like India and the Philippines are not currently offering.”

Mobil’s account management was previously run from Australia. SalesForce has been awarded the contract for small to medium sized business customers, however Mobil Australia will continue to use its own account managers to look after its large clients.

Telephone-based account management is SalesForce’s fastest growing area of business. The company already provides works in this area for Air New Zealand, TelstraSaturn and for Compaq’s small to medium business re-sellers.

Established in New Zealand in 1999, SalesForce operates in four key areas – customer interaction or call centres managing inward and outward bound customer service, sales and marketing; strategic selling or account management to support clients’ direct sales forces; field sales and tactical telephone sales.

The company currently employs more than 150 people working for clients including Fly Buys & Sky TV. The company’s main operations are based in Auckland although it also has offices in Wellington & Christchurch. Established in Australia 11 years ago, SalesForce now employs over 2,500 people throughout Australasia.

SalesForce is part of the DDB Omnicom Group, the world’s largest communications and marketing group.

ends

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 



Amazon: AWS To Open Data Centres In New Zealand

Today, Amazon Web Services (AWS), announced plans to open an infrastructure region in Aotearoa New Zealand in 2024. The new AWS Asia Pacific (Auckland) Region will consist of three Availability Zones (AZs) and join the existing 81 Availability Zones across 25 geographic AWS Regions at launch... More>>

ALSO:


BNZ: Consumer Card Spending Climbing Out Of Delta Lockdown

New data from Bank of New Zealand (BNZ) shows card spending is heading back towards pre-delta lockdown levels. Spending on BNZ credit, debit and Eftpos cards has bounced back over the last three weeks and is now 14 per cent below the pre-delta lockdown average... More>>


Reserve Bank: A least regrets approach to uncertainty

The Reserve Bank of New Zealand – Te Pūtea Matua makes decisions about official interest rates in a way that is robust in the face of uncertainty about the economy, Reserve Bank Assistant Governor Christian Hawkesby says in a speech published today*... More>>

Fonterra: Completes reset, announces annual results and long-term growth plan out to 2030

Fonterra Co-operative Group Limited today announced a strong set of results for the 2021 financial year, reflected in a final Farmgate Milk Price of $7.54, normalised earnings per share of 34 cents and a final dividend of 15 cents... More>>


Statistics: GDP rises in the June 2021 quarter

Gross domestic product (GDP) rose by 2.8 percent in the June 2021 quarter, following a 1.4 percent increase in the March 2021 quarter, Stats NZ said today. June 2021 quarter GDP was 4.3 percent higher when compared with the December 2019 quarter... More>>


Energy-from-waste: $350 Million Plant To Deliver Renewable Energy Considered

Investigations have begun into the viability of building an Energy-from-Waste plant that will safely convert 350,000 tonnes of waste, that would otherwise be dumped into South Island landfills annually, into renewable electricity... More>>