Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


AMINZ to provide mediation service for resolving EQC claims

AMINZ to provide mediation service for resolving EQC claims

The Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ) this week launched an independent nationwide mediation service for Earthquake Commission (EQC) customers.

Under the new arrangement, AMINZ will independently administer the EQC Mediation Service.

Selected customers who have failed to reach a satisfactory outcome within the existing EQC complaints service may now have the choice of using leading mediators to help resolve complaints.

The Commission will be responsible for offering customers mediation. Once customers accept the mediation offer, they will be directed to AMINZ, the country’s leading professional agency for dispute resolution.

The choice of mediator is to be made independently of EQC, with customers being able to select their preferred mediator. EQC, along with the customer, would be bound by the outcome of a settlement reached at mediation.

The service is free to EQC customers, but does not cover any additional legal costs or fees for experts.

AMINZ Executive Director Deborah Hart said the initiative would deliver concrete results, in particular to those affected by recent earthquakes in the Canterbury region, both by eliminating the need for legal proceedings or involvement of the Ombudsman and making available some of the country’s top mediators.

“The benefits for New Zealanders rebuilding their lives and businesses in the wake of a disaster can hardly be overstated,” she said.

“Our Institute is a byword for independent resolution, professional standards and prompt service—all the things people in these situations need.”

For more information, please go to HelpDesk: 0800 to mediate 10.30 am – 4.30am Monday – Friday.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Commerce Commission: Appeals Record $2.25m Fine In Vodafone FibreX Case

The Commerce Commission has filed an appeal in the High Court against a record $2.25 million fine imposed on Vodafone NZ Limited (Vodafone) for its offending under the Fair Trading Act during its FibreX advertising campaign. While the sentence imposed in the Auckland District Court on April 14 was the largest-ever fine under the Fair Trading Act, the Commission will argue that it is manifestly inadequate... More>>

All District Health Boards: Historic Pay Equity Settlement

An historic agreement has been ratified that addresses a long-standing undervaluation of a workforce that is critical to the smooth running of our hospitals and the delivery of healthcare... More>>

MPI: Dry Autumn In Waikato And South Auckland Leads To Drought Classification Drought conditions affecting the primary sector in the Waikato and South Auckland were today classified as a medium-scale adverse event, enabling a package of support for farmers and growers... More>>

Barfoot & Thompson: Rents Up By Around 3% In Most Areas

The average weekly rent paid for homes in most areas of Auckland has risen by around 3 percent year-on-year. The figures for end March from more than 16,000 properties... More>>

DoC: Smeagol The ‘Gravel Maggot’ Leaves Its Rare Mark On The Remote West Coast
An extremely rare species of sea slug or ‘gravel maggot’ has been detected for the first time on a remote beach in South Westland... More>>

Immigration: Annual Net Migration Loss Of 7,300

The provisional net loss of 7,300 people in the year ended March 2022 was the lowest net migration for a March year since 2012, Stats NZ said today... More>>