Complete Chimney Care awarded Business of the Year

Complete Chimney Care awarded Business of the Year by NoCowboys

12th November 2013

Complete Chimney Care has been awarded Business of the Year by NoCowboys - New Zealand’s largest referral and ratings website in the trades and services industry.

Cleaning chimneys isn’t exactly the most glamorous of trades but the success of Complete Chimney Care clearly proves you can find diamonds in coal.

Judged on quality, reliability, value for money and customer service across all trade and service industries, the small Auckland-based company beat 17,000 other rated businesses throughout New Zealand to win the website’s Business of the Year award for 2012/2013.

Complete Chimney Care was established in 2012 by Ciaran Fitzpatrick and his partner Kimberly Muncaster. The enterprising duo provide a complete service for everything chimney-related, including cleaning, building and removing chimneys and installing woodfire stoves.

In a market crowded with companies all offering similar services, Ciaran and Kimberly quickly identified the need to stand out from the crowd by offering a service that is completely customer-care focused.

This has given them the edge they need in the often cut-throat and competitive trade and services world.

“We bring professionalism to an industry where so often tradespeople let their customers down,” says Ciaran, who has been in the chimney maintenance industry for 20 years.

“Answering the phone, turning up on time, being honest and friendly and doing a good job, it doesn’t take much but sadly it’s the exception here in New Zealand, not the norm.”

The NoCowboys rating referral website was born out of a desire to provide kiwis with an easy way to find quality tradespeople on the basis of customer feedback.

Over 88,000 people a month use the website to look for tradespeople from over 21,000 New Zealand businesses registered with the website.

NoCowboys’ General Manager Jason Carboni says it’s an outstanding effort from a business that has only been trading for 16 months.

“They’ve shown commitment to customer service beyond anything we’ve seen here before,” he says.

“They absolutely deserve this reward.”

Despite its success, Complete Chimney Care has no plans to expand, with Marketing Director Kimberly Muncaster saying at this stage their business and brand is just where they want it to be.

“Our aim is not to be the biggest company in town, it’s to be the best.”

ENDS

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