Samsung New Zealand: Galaxy Note7 media statement

Samsung New Zealand: Galaxy Note7 media statement
Sept 3

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date, there have been 35 cases that have been reported globally (none have been reported in New Zealand) and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. As our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

Customers are advised to go into the store that they purchased their Note 7 from. For on-line purchases please either visit that operator’s store or call the Samsung Call centre on 0800 Samsung and a representative will be able to guide you where you can get your replacement Note 7.

Further Information is available on the Samsung New Zealand website (samsung.co.nz) and any Galaxy Note7 customers with questions or concerns can phone our customer service team on 0800 SAMSUNG.

We acknowledge the inconvenience this may cause but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

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