Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Southern Cross Healthcare wins Quality Service Awards gold

28 November 2017


Southern Cross Healthcare Group wins gold in Quality Service Awards

Southern Cross Healthcare Group has taken out a hat trick of golds at the Reader’s Digest annual Quality Service Awards this week.

The awards include:

• Gold – Southern Cross Health Society in the health insurance category;

• Gold - Southern Cross Pet Insurance in the pet insurance category; and

• Gold - Southern Cross Travel Insurance in the travel insurance category.

Southern Cross Healthcare Group chairman Greg Gent says the awards demonstrate the Group’s commitment to excellence.

“Customer experience is something companies talk about every day but public opinion is the true test,” he says. “These awards are decided by the New Zealand public and the results clearly show that our customers are experiencing a consistently high quality of service from all three business in the Southern Cross Healthcare Group.”

Southern Cross Health Society and Southern Cross Pet Insurance were both the Gold Winners in their categories last year. Southern Cross Travel Insurance won silver.

“Southern Cross Healthcare Group has consistently demonstrated its focus on great customer service,” says Louise Waterson, Editor of Reader’s Digest. “The Quality Service Awards reflect an accurate snapshot of public opinion and the teams across the Group deserve to be proud of their achievement.”

The Quality Service Awards are judged by the New Zealand public, with 1500 Kiwis being asked to rate their service experience in 41 categories.

Rating was out of a score of 10, for personalisation (was an individual customer experience provided?), satisfaction (were the customer’s expectations met or even exceeded?), simplicity (was dealing with the company quick and easy) and understanding (was a genuine insight into the customer’s needs demonstrated?).

The research is conducted by independent research company Catalyst Market Research.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Primary Sector Council Report: Vision To Unite The Primary Sector Launched

Agriculture Minister Damien O’Connor has welcomed the release of a bold new vision for the country’s vital food and fibre sector. More>>


Crown Accounts: Treasury HYEFU Sees Deficit Then Rising Surpluses

An operating balance before gains and losses deficit of $0.9 billion is forecast in the current year, before returning to a small surplus in 2020/21 which then grows to reach $5.9 billion (1.5% of GDP) in 2023/24. More>>


Fuels Rushing In: Govt "Ready To Act" On Petrol Market Report

The Government will now take the Commerce Commission’s recommendations to Cabinet...
• A more transparent wholesale pricing regime • Greater contractual freedoms and fairer terms • Introducing an enforceable industry code of conduct • Improve transparency of premium grade fuel pricing... More>>


Reserve Bank Capital Review Decision: Increased Bank Capital Requirements

Governor Adrian Orr said the decisions to increase capital requirements are about making the banking system safer for all New Zealanders, and will ensure bank owners have a meaningful stake in their businesses. More>>