Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Online is on for fledgling travel agents going professional

ServiceIQ is delighted to announce that new travel agents can now be assessed quickly and easily online to gain the industry’s professional qualification. Doing away with paperwork will also make it easy for users to complete the qualification at work.

The New Zealand Certificate in Travel (Level 4) is the benchmark qualification for the Travel Agents Association of New Zealand (TAANZ) and preferred for all retail travel agents in New Zealand.

TAANZ CEO Andrew Olsen says travel is a fast-moving industry where customers expect the best service, and technology that can help speed up these important processes is fantastic news for travel businesses nationwide.

“We’ve all been looking forward to this kind of innovation and it’s great that it has arrived,” says Andrew.

The new online version puts the programme at the fingertips of travel staff in their workplace where they can continue to earn as they learn and qualify. There’s no need to go off site.

By successfully completing the qualification, agents are recognised for the skills, knowledge and expertise they have learned on-job with their employer’s systems and processes.

“Industry employers already do an excellent job at training and developing their staff. The qualification is the ultimate test and proof of high-level professional acumen,” says Andrew.

The New Zealand Certificate in Travel (Level 4) programme tests a trainee’s application and breadth and depth of knowledge of a wide range of disciplines including: customer service, product advice, sales, accurate communications, literacy, numeracy, problem-solving skills, developing and maintaining customer relationships, self-management, teamwork, compliance with relevant Acts and legislation, detailed knowledge of specific travel regions, broad operational knowledge of world geography, and operational systems and processes that help deliver a quality customer experience and contribute to overall business effectiveness.

The online version of this qualification programme is available now from ServiceIQ. To apply or find out more, please contact your ServiceIQ training advisor, call 0800 863 693, or email Intel@ServiceIQ.org.nz

ServiceIQ is the Industry Training Organisation responsible for skills leadership, standard setting and workplace training programmes for the travel, tourism, aviation, and other service industries.


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Maritime Union: Deepening Supply Chain Crisis Requires Action

Maritime Union of New Zealand National Secretary Craig Harrison says the global COVID-19 pandemic exposed pre-existing weaknesses in our logistics sector, and created enormous problems... More>>



Air New Zealand: Employees Recognised With $1,000 Share Award

The efforts Air New Zealand employees made during one of the airline’s toughest years will be recognised via an award of $1,000 worth of company shares to all permanent employees... More>>

Consumer NZ: Bank Complaints On The Rise, Survey Shows

Nearly one in five Kiwis had a problem with their bank in the past year, Consumer NZ’s latest satisfaction survey finds. Consumer NZ chief executive Jon Duffy said the number of bank customers reporting problems had jumped to 18%, up from 11% in 2020... More>>

Mercury: Enters Into Binding Agreements To Acquire Trustpower’s Retail Business

Mercury NZ Limited (Mercury) has announced that it has entered into binding agreements with Trustpower Limited (Trustpower, NZX:TPW) to acquire Trustpower’s retail business for NZ$441 million... More>>

ALSO:


ASB: New Zealanders Missing Out On Hundreds Of Millions In KiwiSaver Government Contributions

New Zealanders have just over a week to ensure they’re eligible for the maximum annual government KiwiSaver contribution... More>>


Stats NZ: GDP Climbs 1.6 Percent In March 2021 Quarter Following December Dip

Gross domestic product (GDP) rose by 1.6 percent in the March 2021 quarter, following a 1.0 percent fall in the December 2020 quarter, Stats NZ said today. "After an easing of economic activity in the December quarter, we’ve seen broad-based growth in the first quarter of 2021... More>>