Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Westpac NZ Encourages Kiwis To Bank From Home During Covid-19 Pandemic

Westpac NZ is encouraging customers to do their banking online or over the phone during the Covid-19 lockdown period.

The bank plans to open 32 branches located regionally around New Zealand from 10am to 1pm on Wednesdays during the Level 4 lockdown to provide essential transactional banking services to customers unable to use alternative options.

Branches will be open as normal today while the country is still at Level 3.

Westpac NZ General Manager of Consumer Banking and Wealth, Gina Dellabarca, says customers should avoid coming into branches unless really necessary.

“We have a range of ways people can bank seven days a week, including ATMs, online banking and through our customer service team in our contact centre.

“A limited number of branches will be open to assist with essential transactional services for customers who are unable to do their banking through another channel,” Ms Dellabarca says.

“For the health and safety of those customers and our teams, we ask people to consider alternative ways to do their banking, or to postpone non-urgent requests.

“We will continue to help our customers through this difficult time, but we ask them to help us and health authorities by banking remotely where possible.”

Ms Dellabarca asked customers telephoning the contact centre to be patient due to the high volume of calls currently being received.

Customers have a range of options to do their banking:

  • Westpac’s ATMs are replenished regularly with cash and are cleaned daily. Smart ATMs can be used to transfer funds, deposit cash and even pay bills. Customers can also use other banks’ ATMs free of charge. A list of ATMs can be found at https://www.westpac.co.nz/who-we-are/find-contact-us/find-a-branch-or-atm/
  • Westpac One online banking allows users to check their balance, transfer funds, set up and manage payments or apply a block to their card if it goes missing and order a new one.
  • Contact centre enquiries can be made through 0800 400 600 seven days a week, however many of the things we receive calls on can be done online. For more information visit https://www.westpac.co.nz/branch-mobile-online/online-banking/
  • Customers registered for phone banking can use the automated service through 0800 172 172.
  • There is a dedicated 0800 606 606 financial hardship helpline for customers who have been financially affected by Covid-19.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Reserve Bank: RBNZ To Implement $30bn Large Scale Asset Purchase Programme Of NZ Govt Bonds

The Monetary Policy Committee (MPC) has decided to implement a Large Scale Asset Purchase programme (LSAP) of New Zealand government bonds. The negative economic implications of the coronavirus outbreak have continued to intensify. The Committee ... More>>

ALSO:

Elevate NZ: Venture Fund To Lift Productivity

The Government’s new $300 million venture capital fund - announced in last year’s Budget – is now open for business as the Elevate NZ Venture Fund. Finance Minister Grant Robertson says lifting New Zealand's productivity requires well-functioning ... More>>

ALSO:


COVID-19: Case Confirmed In NZ – Expert Reaction

After spreading across the globe for months, the first case of COVID-19 has been reported in New Zealand. The Ministry of Health says the risk of a community outbreak is low, due to their preparedness and the high awareness of the disease. The Science ... More>>

ALSO:

Agriculture: New Legislation To Boost Organics

New organics legislation will boost consumer confidence and help grow an innovative sector, says Food Safety Minister Damien O’Connor. “The Organics Product Bill, introduced to Parliament this week, aims to increase consumer confidence when purchasing ... More>>

ALSO:

Biodiversity Policy: Misinformation Circulating

Forest & Bird is concerned at misinformation circulating regarding a policy statement aimed at protecting New Zealand’s unique biodiversity. The National Policy Statement for Indigenous Biodiversity is being consulted on by the ... More>>

ALSO: