BNZ Offers Support For Customers Affected By Severe Weather

“If you’ve been impacted by the current severe weather and are concerned about your finances, please call us.”

That’s the message to customers from BNZ Executive, Personal & Business Banking, Anna Flower.

BNZ is offering targeted support to affected customers. Available immediately, the assistance package includes: 

Ability to review home lending facilities on a case-by-case basis.

• Access to temporary personal overdrafts to support customers who require access to funds urgently while they await insurance pay-outs. Standard interest rates and credit criteria applies.
• Access to temporary overdrafts of up to $10,000 with no application fee for Small Business customers. Standard interest rates and credit criteria applies.
• Access to temporary overdrafts for Agri, Business, and Commercial customers up to $100,000, with no application fee. Standard interest rates and credit criteria applies.

“We understand that some of our customers may be facing unexpected challenges to their homes, businesses and communities as a result of the heavy rain and flooding,” says Flower.

“We are offering practical support to help relieve some of the pressure during this time, so people can focus on the clean-up and recovery.

“We also have a range of other options available, especially for customers who are facing hardship, so I encourage people to get in touch so we can see how we can help,” she says.

BNZ has also temporarily closed its branches in Kaitaia, Kerikeri, and Whangarei.

“The safety of our customers and people is our number one priority, so we’ve made the decision to close several of our Northland branches temporarily,” says Flower.

“Customers in Kaitaia, Kerikeri, and Whangarei can continue to do their banking online, via phone banking, or through our BNZ app.”

To discuss support options, business and agribusiness customers should reach out to their BNZ Partner.

Small business owners can call 0800 BNZSME, while personal banking customers can access support through BNZ’s digital platforms or by calling 0800 ASKBNZ.

Customers can check the status of their local BNZ branch here: www.bnz.co.nz/locations

BNZ PremierCare Insurance customers who need assistance can call IAG NZ on 0800 248 888 or submit an online claim https://iagnz.custhelp.com/app/bnz

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