Auditor-General's follow-up report, Watercare Services Limited: Review of service performance

The Auditor-General’s follow-up report Watercare Services Limited: Review of service performance – Progress in responding to the Auditor-General’s recommendations was presented to the House of Representatives today. This report looks at the progress Watercare has made in response to our 2014 recommendations.

During our follow-up review, we found that:

• Watercare is now providing customers with better information about how it operates;
• Watercare has improved how it reports its service performance;
• Watercare has reviewed its water affordability measure and its water restriction policy, and made improvements where necessary; and
• there are some minor ways in which Watercare could continue to improve, such as by communicating some information more clearly.

Overall, we are satisfied that Watercare has made good progress since our 2014 report. We will continue to monitor Watercare’s progress in addressing our recommendations through our annual audit process.

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