American Express Offers Tips For Online Shoppers

AUCKLAND ( Nov. 29, 2000) – Online shopping is expected to be big business this Christmas, with a majority of New Zealand households now in a position to make purchases over the internet.

Research by American Express shows there continues to be some nervousness amongst New Zealanders about shopping online, so the company has suggested some simple steps to take before making that e-purchase.

American Express New Zealand Country Manager Anna Hynes recommends consumers examine a website’s privacy policy before shopping.

“Look for sites that clearly explain why data is collected and how it is used,” she said.

Ms Hynes suggested consumers look for online sites that use encryption to protect confidential information when it is transmitted.

It is also a good idea to make sure there is another way to contact an online company – perhaps by telephone or facsimile – to address any questions or concerns about an order.

Ms Hynes also urged consumers to understand an online shopping site’s policy on returns or exchanges, and to check out a website’s policy on freight costs.

“Make sure you understand exactly how much you are paying for shipping costs and what the delivery time will be,” she said.

As well as ensuring websites are secure, Ms Hynes said consumers should use a secure payment method.

For American Express Cardmembers, the company offers an Online Guarantee that ensures they will not be held responsible for any unauthorised charges made on their Cards while shopping over the internet.

If American Express Cardmembers discover any fraudulent transaction has taken place with their Card as a result of an online shopping trip, then they will not be held responsible for the charge. The guarantee applies for all New Zealand American Express Cardmembers shopping on the web, regardless of where the site is based.

The Online Guarantee is in addition to the American Express Cardmember Terms and Conditions. These already ensure that if Cardmembers are billed for merchandise online that never arrives, they can arrange a credit for the transaction through American Express.

“With this sort of security, Christmas shopping online should be a breeze this year, " Ms Hynes said.

About American Express:

The American Express Company, which is celebrating it 150th anniversary this year, is a diversified worldwide travel, financial and network services company. Founded in 1850, it is a leader in charge and credit cards, Travelers Cheques, travel, financial planning, investment products, insurance and international banking. For more information about American Express, visit the worldwide web site at http://www.americanexpress.co.nz.

For further information:

Mark Reynolds
Public Affairs
American Express New Zealand
Tel: 09 3674370
025 2073303

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