Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Wellingtonians highly satisfied with public transport

Media release

3 September 2015

Wellingtonians highly satisfied with public transport

Customer satisfaction with the Wellington public transport network remains high, according to the Regional Council’s latest annual Metlink customer satisfaction survey.

The survey, carried out in April and May this year and completed by almost 4,500 public transport customers, found that 83% of people are satisfied with Metlink bus, train and harbour ferry services, 86% would recommend Wellington’s public transport services to a friend, and 90% find it easy to get to public transport.

Paul Kos, the Regional Council’s Manager, Public Transport Planning, says the overall response from customers was very positive again this year. “It’s good to see that overall satisfaction is still high. Wellingtonians are clearly satisfied with their public transport.”

Ninety percent of people find it easy to drive or walk to their nearest railway station, bus stop or harbour ferry wharf and 79% of people rate their stations, stops and wharves as clean and well-maintained. “Eighty-five percent of people feel safe waiting at the station, bus stop or wharf and 83% say information about Metlink routes and timetables is easy to find.

“The survey results show a decline in some areas but we’re working on these. For example it’s clear that people want more information around delays and disruptions. Upgrades to Real Time Information are in progress and we’re working with operators to increase the accuracy of Real Time Information.”

Mr Kos says that since the survey was done a Real Time app and widget had been released. These enable people to get up to the minute information on their smart phones about when their bus or train will arrive. Also, a new Metlink website will be launched soon where people will be able to get customised information about their particular services and routes and improvements are being made to information flows through popular social media channels such as Twitter.

“There have also been some recent rail improvements which will make a difference. More new Matangi trains have begun arriving, which will help meet demand. We’ve now got more powerful and faster locomotives hauling Wairarapa carriages, and thanks to more funding from the NZ Transport Agency, we’ve been able to complete some rail work sooner than scheduled. This work required speed restrictions on the Hutt Valley and Wairarapa line which were making trains late.

“Our big focus is now on buses. We’re exploring options for high capacity buses in Wellington City, we’ve designed a new bus network to make services faster and more convenient and we’re developing new performance-based contracts for all our bus, train and harbour ferry services which will encourage operators to provide top quality, reliable services.”

A copy of the executive summary of the survey is attached.

A copy of the report to next Wednesday’s Sustainable Transport Committee is at www.gw.govt.nz -> Committee Meeting Calendars -> September 2015 -> Sustainable Transport Committee


The annual customer satisfaction survey is a requirement of the NZ Transport Agency, the Regional Council’s public transport co-funding partner.

The key questions and methodology are set by the Transport Agency to ensure results are comparable across regions and operators.

Gravitas Research and Strategy Limited were commissioned to develop and conduct the survey. Surveying took place between 21 April and 10 May 2015.

Almost 4500 public transport users were surveyed on 209 trips on trains, buses and harbour ferries.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Elusive Charms Of Christopher Luxon

Well, the first 36 hours of viewing the Christopher Luxon selfie were always going to be the best, before the repetitions set in. We get it, already. He’s an extroverted/big ego/high achieving/God fearing/country music lovin’/family man who is not at all averse to mansplaining to little ladies like RNZ’s Kathryn Ryan what “technical” words like “productivity” actually mean. But wait, there’s more. National is back! Mind you, that’s not the Bad National of recent experience, but the Good National of days gone by... More>>


Cancer Society: Hopes Final Pharmac Report Is Stronger

Today the delayed Interim Report was released by the Pharmac Review Panel. The performance of Pharmac and access to cancer drugs is a major concern for the Cancer Society... More>>

Defence: New Zealand Response To Assist Peace And Stability In Solomon Islands
The New Zealand government has announced that it will deploy Defence Force and Police personnel to Honiara to help restore peace and stability. “New Zealand is committed to its responsibilities and playing its part in upholding regional security,” Prime Minister Jacinda Ardern said.... More>>

Government: Delivers Reactivation Package As Aucklanders Reconnect For Summer
A new support package will help revive economic, social and cultural activities in our largest city over summer, and ensure those in hardship also get relief. The Social Development and Employment Minister Carmel Sepuloni and the Economic and Regional Development Minister Stuart Nash... More>>

National Party: Bridges Appointed Finance & Infrastructure Spokesperson

Hon Simon Bridges is the National Party’s new Finance and Infrastructure spokesperson, National Leader Christopher Luxon announced today. “Simon has prodigious skills, incredible talent and the intellectual heft needed to excel as National’s Finance spokesperson,” Mr Luxon says.... More>>

Waitangi National Trust: Waitangi Week
The Waitangi National Trust has decided there will be no in-person events at Waitangi Treaty Grounds during Waitangi Week 2022. Under the COVID-19 Protection Framework it would be practically impossible to safely proceed with the usual events of Waitangi commemorations... More>>

Freedom Camping: Making Sure People Are Up To Play With Changes
People interested in finding out how the proposed improvements to freedom camping might affect them are being invited to an information-sharing webinar... More>>




InfoPages News Channels