Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Resourceful Businesses Outwit Skills Shortage

Resourceful Businesses Outwit Skills Shortage

Skill shortages often force business owners to turn down work. Owners and staff sometimes become mentally and physical affected by long hours, opportunities are lost and business owners become exhausted. Many are unable to spend time with their families, and holidays become a distant memory.

A recent national survey of 27,000 small and medium businesses commissioned by business coaching organisation Action International found that more than 13 per cent of businesses surveyed said they believed that either finding or retaining staff would have the 'biggest effect on their business this year'.

Action International general manager and business coach Martin Jimmink says it is crucial business owners retain and upskill existing staff and know how to recruit quality staff members as a business grows.

"Improved leadership and communication from management, enhanced training of existing staff and the provision of a broader skills base to selected people all add up to people growing within a company," he says.

Bringing people through the ranks usually leads to a greater retention of staff which minimises the need to recruit externally and significantly boosts a company's culture.

Regan Frost, director of Regency Plumbing Ltd in Papakura, Auckland, says that a year ago his business had reached a stalemate because he could not recruit suitable registered plumbers. He had stopped marketing because of insufficient staff to handle new work and felt he could not take a holiday and leave his staff to run the business.

To put the business on track to go forward so he could achieve his dreams, he sought help from Cherry Vanderbeke, an Action International business coach. Through coaching, he learned how to build a strong team and retain staff, write appealing recruitment advertisements, conduct effective interviews, and create better systems.

"Cherry's coaching taught me that how you write a recruitment ad contributes hugely to who you attract, and that it's better to invest in large ads that convey exactly who you are seeking and what you are offering," Regan says.

"I also learned that two quality applicants are more valuable than 20 unsatisfactory ones. I used to run about six ads to get someone who I would still have to mould the job to suit, rather than them suiting the position."

But the tide turned for Regency which recently employed a registered plumber who, on the advice of his coach, Regan interviewed for several hours using techniques he admits had him 'pretty nervous' before he began.

But within 15 minutes, he says he was confidently conducting the most professional interview he'd ever run and a short time later had employed exactly the person he had dreamed of for the position – and began to plan a holiday.

Ross McKoy, director of Electrical Systems Ltd in Albany, Auckland, says Action International business coach Ross Kennedy helped him improve the firm's business systems during 2004-05 and position it for growth.

Turnover had doubled and margins went up, but further progress was initially stymied because of a lack of skilled staff in the marketplace. Advertising for qualified electricians had rarely produced a response over the previous three to four years.

Ross McKoy has, however, recruited two to three apprentices a year for the past eight years. But, he says, the company struggled to employ enough electricians to expand the training programme.

As well, a number of his apprentices in their third year – who by that stage had good skills on board – were poached by other electrical firms.

Ross's coach encouraged the company to focus more on the retention of existing staff – including the apprentices, one of whom recently completed his time and is now working in a supervisory role and able to tackle specialised projects.

Martin Jimmink says when businesses are affected by external forces, such as a shortage of skilled labour, business owners need to up skill themselves in smarter ways of finding solutions.

As general manager of Action International New Zealand, Martin Jimmink has been a business coach for six years and leads a team of 64 business coaches. The Action team can be contacted on 0800 Action.

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Stats NZ: Election Boosts October Job Numbers

Job numbers were boosted by general election staff in October 2020, along with rises in the manufacturing, retail, and hospitality industries, Stats NZ said today. Filled jobs rose by 27,667 to 2.2 million in October 2020 compared with September, after ... More>>

Government: New Year Border Exception For Seasonal Workers In The Horticulture And Wine Industries

2000 additional RSE workers to enter New Zealand early next year employers must pay these workers at least $22.10 an hour employers will cover costs of managed isolation for the RSE workers RSE workers will be paid the equivalent of 30 hours work a week ... More>>

ALSO:

Grey Power: Is Disappointed To Learn Of More Bank Closures

Many older people are being left without essential services because of cost cutting and the march of modern technology. It is now expected that most banking transactions can occur via the internet or telephone. Jan Pentecost, President of the Grey Power ... More>>

ALSO:


Media: Discovery, Inc. Completes Acquisition Of New Zealand’s Mediaworks TV Ltd

Auckland, New Zealand, December 1, 2020 - Discovery, Inc. (“Discovery”), the global leader in real-life entertainment, has completed its acquisition of New Zealand’s leading independent free-to-air commercial broadcaster, MediaWorks TV Ltd, now operating ... More>>

Department Of Conservation: Big Year Underway At Albatross Colony

Familiar faces are returning for the new season of Royal Cam, with a big breeding year underway for the toroa/northern royal albatross colony on Otago’s windswept Pukekura/Taiaroa Head. More than 120 albatrosses, a taonga species, have returned ... More>>

Real Estate: ASB Survey Reveals Majority Of Kiwis Expect House Prices To Keep Climbing

ALSO:

House price expectations are soaring as New Zealand’s housing market shifts up a gear. But stretched affordability is putting a dent in perceptions of whether it’s a good time to buy. While Kiwis reveal they do expect interest rates to fall further. ... More>>

Stats NZ: Births And Deaths: Year Ended September 2020

Births and deaths releases provide statistics on the number of births and deaths registered in New Zealand, and selected fertility and mortality rates. Key facts For the year ended September 2020: 57,753 live births and 32,670 deaths ... More>>

ALSO: