Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Kiwi businesses offered a way to turn complaints into profit

It is not often that customers are encouraged to complain about a company’s product or service. However, customer complaints are helpful for a business manager to find out what problems need to be addressed.

That’s why Reviewboost has launched a service that encourages companies’ clients to tell them when they are unhappy with a product or service.

Reviewboost is an automated system designed to help businesses encourage client reviews on up to 50 major sites including TradeMe, Facebook and Google. The Reviewboost system then gathers the comments from all the platforms into one place for business owners and managers to examine what customers like and dislike about their service.

With Reviewboost, businesses can use the comments to see what works and what needs to be improved and can fix the issues accordingly to keep their customers happy.

Research by Ameyo, a customer service platform, found that 67% of customer loss can be prevented if businesses fix issues the first time they happen. A joint study by management consultancy firm Bain & Company and Harvard Business School also found that by increasing customer retention rates by 5%, profits can increase by 25% to 95%.


It is not often that customers are encouraged to complain about a company’s product or service. However, customer complaints are helpful for a business manager to find out what problems need to be addressed.

That’s why Reviewboost has launched a service that encourages companies’ clients to tell them when they are unhappy with a product or service.

Reviewboost is an automated system designed to help businesses encourage client reviews on up to 50 major sites including TradeMe, Facebook and Google. The Reviewboost system then gathers the comments from all the platforms into one place for business owners and managers to examine what customers like and dislike about their service.

With Reviewboost, businesses can use the comments to see what works and what needs to be improved and can fix the issues accordingly to keep their customers happy.

Research by Ameyo, a customer service platform, found that 67% of customer loss can be prevented if businesses fix issues the first time they happen. A joint study by management consultancy firm Bain & Company and Harvard Business School also found that by increasing customer retention rates by 5%, profits can increase by 25% to 95%.

“Every business dreads that two-star review and these days people are increasingly looking at online reviews when making purchasing decisions. Reviewboost generates an alert that goes to a senior executive in a company. Managers can immediately fix any issues customers are having so their next visit will be a positive one,” says Reviewboost sales manager Evan Seber.

By collecting and reporting on all reviews across online platforms, Reviewboost can help businesses retain customers, increase profit and improve their online profile.

People can learn more by visiting www.reviewboost.co.nz.

“Every business dreads that two-star review and these days people are increasingly looking at online reviews when making purchasing decisions. Reviewboost generates an alert that goes to a senior executive in a company. Managers can immediately fix any issues customers are having so their next visit will be a positive one,” says Reviewboost sales manager Evan Seber.

By collecting and reporting on all reviews across online platforms, Reviewboost can help businesses retain customers, increase profit and improve their online profile.

People can learn more by visiting www.reviewboost.co.nz.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

TradeMe: Property Prices In Every Region Hit New High For The Very First Time

Property prices experienced their hottest month on record in December, with record highs in every region, according to the latest Trade Me Property Price Index.\ Trade Me Property spokesperson Logan Mudge said the property market ended the year with ... More>>

Motor Industry Association: 2020 New Vehicle Registrations Suffer From Covid-19

Chief Executive David Crawford says that like some other sectors of the New Zealand economy, the new vehicle sector suffered from a case of Covid-19. Confirmed figures for December 2020 show registrations of 8,383 were 25% ... More>>

CTU 2021 Work Life Survey: COVID And Bullying Hit Workplaces Hard, Huge Support For Increased Sick Leave

New data from the CTU’s annual work life survey shows a snapshot of working people’s experiences and outlook heading out of 2020 and into the new year. Concerningly 42% of respondents cite workplace bullying as an issue in their workplace - a number ... More>>

Smelter: Tiwai Deal Gives Time For Managed Transition

Today’s deal between Meridian and Rio Tinto for the Tiwai smelter to remain open another four years provides time for a managed transition for Southland. “The deal provides welcome certainty to the Southland community by protecting jobs and incomes as the region plans for the future. The Government is committed to working on a managed transition with the local community,” Grant Robertson said. More>>

ALSO:

University of Auckland: Pest-Free Goal Won’t Be Achieved Without New And Better Tools

New Zealand’s goal to become predator free by 2050 will remain an unrealised dream unless new technologies and advances in social engagement continue to be developed, researchers who first promoted it say. A team from the University of Auckland has ... More>>

OECD: Area Employment Rate Rose By 1.9 Percentage Points In The Third Quarter Of 2020

OECD area employment rate rose by 1.9 percentage points in the third quarter of 2020, but remained 2.5 percentage points below its pre-pandemic level The OECD area [1] employment rate – the share of the working-age population with jobs – rose ... More>>

Economy: Strong Job Ad Performance In Quarter Four

SEEK Quarterly Employment Report data shows a positive q/q performance with a 19% national growth in jobs advertised during Q4 2020, which includes October, November and December. Comparing quarter 4, 2020, with the same quarter in 2019 shows that job ad volumes are 7% lower...More>>

NIWA: 2020 - NZ’s 7th-warmest Year On Record

The nationwide average temperature for 2020, calculated using stations in NIWA’s seven-station temperature series which began in 1909, was 13.24°C (0.63°C above the 1981–2010 annual average). New Zealand’s hottest year on record remains 2016, when... More>>