Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Kiwi customer service skills attract international interest

Kiwi customer service skills attract international interest

Overseas organisations are targeting New Zealand to establish their contact centres, fuelling high demand for local customer service professionals, says recruiting experts Hays.

“We are seeing an increase in the number of overseas contact centres setting up here in New Zealand,” says Jason Walker, Managing Director of Hays in New Zealand.

“As a result, large bulk recruitment drives are either underway or are being planned for customer service candidates with a solid work history and industry-specific experience. But despite high demand, there is a shortage of suitable candidates.

“Team Leaders and Contact Centre Managers with relevant industry experience are also highly sought after and can command higher salaries.

“Bulk recruitment drives will further deplete the pool of skilled and experienced labour in New Zealand. This will in turn force employers to look outside their preferred skill set and recruit candidates who can be trained into the role.”

According to the recruiter, customer service candidates and suitable managers are not the only skills in demand in the contact centres jobs market.

“We also continue to see demand from employers for Account Managers as companies take a more competitive approach to retaining their customers,” says Jason.

“Telesales candidates with a proven sales track record are another skill that is highly sought after. These candidates are sought in response to increased customer choice resulting from a growing number of products. The market has become incredibly competitive for these candidates, and good Telesales professionals are in very high demand.

“We are also seeing a focus on experienced Collections Officers as companies attempt to recover costs in a timely manner.”

In response to the growing number of bulk recruitment drives in New Zealand, Hays has launched a new division, Hays Talent Solutions.

“Our Hays Talent Solutions team is focused solely on offering outsourced recruitment solutions to employers,” says Jason. “The team provides end-to-end recruitment process outsourcing, managed service provision and vendor management systems to employers. It’s a competitive advantage in talent acquisition and customer experience.”

Hays, the world’s leading recruiting experts in qualified, professional and skilled people.

ENSD

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Auckland Transport Case: Men Guilty Of Corruption And Bribery Will Spend Time In Jail

Two men who were found guilty of corruption and bribery in a Serious Fraud Office (SFO) trial have been sentenced in the Auckland High Court today... The pair are guilty of corruption and bribery offences relating to more than $1 million of bribes which took place between 2005 and 2013 at Rodney District Council and Auckland Transport. More>>

ALSO:

Hager Raid: Westpac Wrong To Release Bank Records To Police

The Privacy Commissioner has censured Westpac Banking Corp for releasing without a court order more than 10 months of bank records belonging to the political activist and journalist Nicky Hager during a police investigation into leaked information published in Hager's 2014 pre-election book, 'Dirty Politics'. More>>

ALSO:

EARLIER:

Crown Accounts: Government Ekes Out Six-Month Surplus Of $9M

The New Zealand government eked out a tiny surplus in the first six months of the fiscal year as growth in domestic consumption lifted the goods and services tax take, while uncertainties over the Kaikoura earthquake costs meant expenses were less than expected. More>>

ALSO:

Almost 400 Jobs: Shock At Cadbury's Dunedin Factory Closure

Workers at Cadbury in Dunedin are reeling after learning this morning that the iconic Cadbury factory is to close, with the loss of almost 400 jobs... “The company had reported it was doing well and this has come out of the blue,” says Chas. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news