Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Strengthening your rights as a consumer

Strengthening your rights as a consumer

17June 2014

From 17 June, there are changes in consumer law that will strengthen and protect your rights as a consumer when you shop both online and in person. The important consumer laws that are changing are the Consumer Guarantees Act and the Fair Trading Act.

The law changes that will affect you:
The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade – that is, a retailer or service person. The Fair Trading Act makes it illegal for traders to mislead consumers, give them false information, or use unfair trading practices.

This will affect you in the following ways:

Online purchases – You will be protected if you buy goods and services from a business online. This includes when you bid for them in an online auction. From 17 June, businesses must also identify themselves as a trader when they sell online.

Auctions – You will be protected when you buy goods and services from a business by competitive tender or at auction (including online auctions). If you buy goods on Trade Me, for example, and they are faulty, you can ask the trader to put things right.

New delivery guarantee – If you buy goods from a business and they also agree to deliver the goods to you, they will be responsible for making sure those goods arrive in good condition and on time. This means that you will no longer be stuck in the middle of an argument between a retailer and a courier about who is responsible for damaged or lost goods.

Extended warranties – You will have the right to cancel an extended warranty within 5 working days of receiving it. Businesses will also have to explain to you before you buy the warranty what extra protection it gives you. If you say “yes” to an extended warranty and later wish you hadn’t, you have 5 working days to cancel.

Door-to-door and telemarketing sales – You will be able to cancel a contract within 5 working days if a business approaches you at home or at work, by phone or in person.

Proof of claims about a product or service – Businesses won’t be able to make false claims, which are claims about a product or service they don’t have evidence or reasonable grounds to make. For example, if a business claims a jersey is made from 100% natural fibres, they must be able to prove this.

Layby sales – Layby contracts have to be in writing. It makes it so much easier to prove you have one if a shop goes bust.

Unsolicited goods and services – Businesses won’t be able to demand payment for any goods or services you have not requested (eg if a business leaves a box of greeting cards in your mailbox, with the idea that you will buy them).
These changes will help consumers deal with confidence and support honest business practices. They will promote competition, innovation and sustainable growth, and better align our laws with consumer law in Australia.

More information about the law changes: www.consumeraffairs.govt.nz/legislation-policy/changes-to-consumer-laws/what-consumers-should-know/changes-in-consumer-rights

For information on consumer issues, visit: www.consumeraffairs.govt.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Economic Update: RBNZ Says Rate Cut Seems Likely

The Reserve Bank will likely cut interest rates further as a persistently strong kiwi dollar makes it difficult for the bank to meet its inflation target, it said. The local currency fell. More>>

ALSO:

House Price Action Plan: RBNZ Signals National Lending Restrictions

The central bank wants to cap bank lending to property investors with a deposit of less than 40 percent at 5 percent and restore the 10 percent limit for owner-occupiers wanting to take out a mortgage with a deposit of less than 20 percent, according to a consultation paper released today. More>>

ALSO:

Sparks Fly: Gordon Campbell On China Steel Dumping Allegations

No doubt, officials on the China desk at MFAT have prided themselves on fashioning a niche position for New Zealand right in between the US and China – and leveraging off both of them! Well, as the Aussies would say, of MFAT: tell ‘em they’re dreaming. More>>

ALSO:

Loan Sharks: Finance Companies Found Guilty Of Breaching Fair Trading Act

Finance companies Budget Loans and Evolution Finance, run by former 1980s corporate high-flyer Allan Hawkins, have been found guilty of 106 charges of breaching the Fair Trading Act for misleading 21 borrowers while enforcing loan contracts. More>>

ALSO:

Post Panama Papers: Govt To Adopt Shewan's Foreign Trust Recommendations

The government will adopt all of the recommendations from former PwC chairman John Shewan to increase disclosure and introduce a register for foreign trusts with new legislation to be introduced next month. More>>

ALSO:

The Price Of Cheese: Cheddar At Eight-Year Low

Food prices decreased 0.5 percent in the year to June 2016, influenced by lower grocery food prices (down 2.3 percent), Statistics New Zealand said today. Compared with June 2015, cheese prices were down 9.5 percent, fresh milk was down 3.9 percent, and yoghurt was down 9.2 percent. More>>

ALSO:

Financial Advisers: New 'Customer-First' Obligations

Goldsmith plans to do away with the current adviser designations which he says have been "unsatisfactory" in that some advisers are obliged to disclose potential conflicts of interest and act in their customers' best interests, but others are not. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news