Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Strengthening your rights as a consumer

Strengthening your rights as a consumer

17June 2014

From 17 June, there are changes in consumer law that will strengthen and protect your rights as a consumer when you shop both online and in person. The important consumer laws that are changing are the Consumer Guarantees Act and the Fair Trading Act.

The law changes that will affect you:
The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade – that is, a retailer or service person. The Fair Trading Act makes it illegal for traders to mislead consumers, give them false information, or use unfair trading practices.

This will affect you in the following ways:

Online purchases – You will be protected if you buy goods and services from a business online. This includes when you bid for them in an online auction. From 17 June, businesses must also identify themselves as a trader when they sell online.

Auctions – You will be protected when you buy goods and services from a business by competitive tender or at auction (including online auctions). If you buy goods on Trade Me, for example, and they are faulty, you can ask the trader to put things right.

New delivery guarantee – If you buy goods from a business and they also agree to deliver the goods to you, they will be responsible for making sure those goods arrive in good condition and on time. This means that you will no longer be stuck in the middle of an argument between a retailer and a courier about who is responsible for damaged or lost goods.

Extended warranties – You will have the right to cancel an extended warranty within 5 working days of receiving it. Businesses will also have to explain to you before you buy the warranty what extra protection it gives you. If you say “yes” to an extended warranty and later wish you hadn’t, you have 5 working days to cancel.

Door-to-door and telemarketing sales – You will be able to cancel a contract within 5 working days if a business approaches you at home or at work, by phone or in person.

Proof of claims about a product or service – Businesses won’t be able to make false claims, which are claims about a product or service they don’t have evidence or reasonable grounds to make. For example, if a business claims a jersey is made from 100% natural fibres, they must be able to prove this.

Layby sales – Layby contracts have to be in writing. It makes it so much easier to prove you have one if a shop goes bust.

Unsolicited goods and services – Businesses won’t be able to demand payment for any goods or services you have not requested (eg if a business leaves a box of greeting cards in your mailbox, with the idea that you will buy them).
These changes will help consumers deal with confidence and support honest business practices. They will promote competition, innovation and sustainable growth, and better align our laws with consumer law in Australia.

More information about the law changes: www.consumeraffairs.govt.nz/legislation-policy/changes-to-consumer-laws/what-consumers-should-know/changes-in-consumer-rights

For information on consumer issues, visit: www.consumeraffairs.govt.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Final Frontier: Rocket Lab And NASA Sign Commercial Space Launch Agreement

Rocket Lab has signed a Commercial Space Launch Act Agreement with the National Aeronautics and Space Administration (NASA). The agreement enables Rocket Lab to use NASA resources - including personnel, facilities and equipment - for launch and reentry efforts. More>>

ALSO:

Scoop Business: Wheeler Downplays Scope For ‘Large’ Rates Fall

Reserve Bank governor Graeme Wheeler says some market commentators are predicting further declines in interest rates that would only make sense for an economy in recession, although some easing is likely to be needed to maintain New Zealand’s economic growth. More>>

ALSO:

Ruataniwha Dam: Consent Conditions Could Mean Reduced Intensity

Legal advice sought by the Hawke’s Bay Regional Council on the Ruataniwha Dam consent conditions has confirmed that farmers who sign up to take water from the dam could be required to reduce the intensity of their farming operation to meet the catchment’s strict nitrogen limit. More>>

Health And Safety: Bill Now Sees Rules Relaxed For Small Businesses

Health and safety law reform sparked by the Pike River coalmine disaster has been reported back from the industrial relations select committee with weakened requirements on small businesses to appoint health and safety representatives and committees. More>>

ALSO:

Bearing Fruit: Annual Fruit Exports Hit $2 Billion For First Time

The value of fruit exported rose 20 percent (up $330 million) for the June 2015 year when compared with the year ended June 2014. Both higher prices and a greater quantity of exports (up 9.0 percent) contributed to the overall rise. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news