Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New services from Consumer NZ


15 July 2014

Media release:
New services from Consumer NZ

Consumer NZ is extending its programme of testing from just products and services to accrediting entire businesses which meet the organisation's strict Code of Conduct.

The aim of the new Consumer Trusted programme is to deliver high standards of customer service and consumer confidence, says Consumer NZ CEO Sue Chetwin.

"We've thought hard about how to raise the game of Kiwi businesses. Our advisory service deals with around 4000 complaints and inquiries each year - and that's just the tip of consumer dissatisfaction.

"What we've developed through Consumer Trusted is a visible way of rewarding businesses with genuinely top-class customer service. Our goal is to inspire all businesses to go beyond the minimum standards of consumer law.

"In some ways Consumer Trusted is a continuation of the testing of products and services we've done for the past 55 years. We're now going further and testing businesses against the rigorous criteria we've developed," she said.

The criteria are based on 8 Consumer Principles which include returns and refunds, websites, privacy customer service, and fair and clear contracts.

At the same time Consumer NZ is negotiating deals with Trusted businesses to benefit consumers. Consumer NZ has been concerned for years about the price of electricity and telecommunications. So it was excited to have 2Degrees and Powershop offering significant discounts on their services, for the launch of the accreditation programme, Chetwin said. Internet Service Provider Inspire Net and footwear retailer Shoe Clinic had also been accredited.

All Consumer Trusted businesses must belong to an approved dispute resolution scheme or allow Consumer NZ to provide the service. Anyone who had a complaint about a Trusted business could come to Consumer for assistance.

All revenue raised from the Consumer Trusted programme will be put back into research, testing, extending the organisation's work on behalf of all consumers and resolving consumer disputes, Chetwin said.

Code of Conduct highlights
• A non-perishable product bought from a Consumer Trusted business can be exchanged or returned for a full refund within 30 days of buying it, if returned in as new condition
• A bond won't be charged when faulty goods are returned and the fault is likely to be covered by the Consumer Guarantees Act
• If a product worth over $100 goes on sale within a week of you buying it, you're entitled to a refund of the difference
• Consumer advisers will assist any customer of a Consumer Trusted businesses who has a problem

The 8 principles
• Provide excellent customer service
• Fair, clear returns and refunds policies
• Informative and up-to-date website
• All complaints and disputes dealt with fairly
• Contracts must be fair and easily understood
• Clear pricing
• Customer details are not exploited
• Advertising is accurate

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Future Brighter Money: RBNZ Releases New Bank Note Designs

New Zealand’s banknotes are getting brighter and better, with the Reserve Bank today unveiling more vibrant and secure banknote designs which will progressively enter circulation later next year. More>>

ALSO:

Commerce: Supermarket Inquiry Finds No Breaches By Countdown

The Commerce Commission inquiry into anti-competitive behaviour by Countdown supermarkets, alleged by former Labour Party MP Shane Jones, has found nothing to warrant prosecution, although it warns supermarkets to take care in the way they communicate... More>>

ALSO:

Crown Accounts: English Flags ‘Challenge’ To Budget Surplus

Finance Minister Bill English is warning next month’s half yearly fiscal and economic update from the Treasury may not forecast a budget surplus, saying that returning the government’s accounts to surplus in 2015 will be “a challenge”, given the decline in commodity prices and weak global inflation. More>>

ALSO:

March 2015: Netflix To Launch In Australia And New Zealand

World’s Leading Internet Television Network to Offer Original Series, Movies, Documentaries, Stand-Up Comedy Specials and TV Shows for Low Monthly Price More>>

ALSO:

Price Of Cheese (Is Up): Dairy Product Prices Fall To Five-Year Low

Dairy product prices fell in the latest GlobalDairyTrade auction to the lowest level in more than five years, led by declines in rennet casein and skim milk powder. More>>

ALSO:

Gordon Campbell: On The Australians Scoring Trade Points Against Us With The Chinese

It hasn’t been a great year for Trade Minister Tim Groser... To top it off, Australia has just signed a FTA with China that has far better provisions on dairy exports than what New Zealand currently enjoys in our own FTA with China. More>>

ALSO:

Iwi & Local Consultation: Oil And Gas Block Offer 2015 Begins

Energy and Resources Minister Simon Bridges today announced the start of the Block Offer 2015 process for awarding oil and gas exploration permits. More>>

Industrial Action: Stats NZ Throwing Public Money Away Duplicating Data

The Public Service Association (PSA) says Statistics NZ are throwing money away by collecting the same data twice for official statistics such as the Consumer Price Index... As part of the ongoing industrial action, field interviewers who are PSA members are continuing to collect data, but are not sending it through to Statistics NZ. More>>

ALSO:

Other Stats:

Space: Rosetta's 'Philae' Makes Historic First Landing On A Comet

After more than a decade traveling through space, a robotic lander built by the European Space Agency has made the first-ever soft landing of a spacecraft on a comet. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news