Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Quest announces new NZQA qualifications for staff

Quest announces new NZQA qualifications for staff

Quest is introducing a new on-the-job training programme to help staff gain nationally recognised qualifications.

Quest has begun a trial programme, offering the National Certificate in Hospitality (Housekeeping) – Level 2, and National Certificate in Hospitality (Front Office) – Level 3 to staff. It involves mostly on-the-job training and assessment over a six-month period.

The programmes are run by the service industry training organisation, ServiceIQ and are recognised by the New Zealand Qualifications Authority (NZQA). The qualifications will be available at no cost to staff.

Once the trial is complete, the qualifications will be offered to all staff after completing their 90-day induction. Quest franchise directors are currently training to become workplace verifiers for the qualifications, and will carry out the necessary on-the-job assessments. And final assessments will be made by an in-house NZQA registered assessor.

ServiceIQ Chief Executive Dean Minchington says the hotel sector relies on its staff to provide a consistently welcoming guest experience, and employers need to have confidence their staff can provide that.

“HotelIQ provides a nationally recognised qualification in the National Certificate in Hospitality. We are pleased to be working with Quest Apartments and their staff on this pilot programme and look forward to seeing the programme made more widely available through Quest Apartments.”

For four years, Quest staff have been able to learn on the job through the company’s own training modules, gaining knowledge specific to their roles.

Stephen Mansfield, CEO Quest Serviced Apartments New Zealand, says Quest is introducing these qualifications at the same time as the upgrading of their recruitment, induction and performance-management programmes.

“This focus on growing the skills and knowledge of our staff is central to making Quest synonymous with the best hospitality. Offering the opportunity to gain nationally recognised qualifications underlines our commitment to the career development of our staff. It’s our people who make Quest successful.”

For more on Quest Serviced Apartments, visit: www.questapartments.co.nz.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Tourism: China Southern Airlines To Fly To Christchurch

China Southern Airlines, in partnership with Christchurch Airport and the South Island tourism industry, has announced today it will begin flying directly between Guangzhou, Mainland China and the South Island. More>>

ALSO:

Dodgy: Truck Shops Come Under Scrutiny

Mobile traders, or truck shops, target poorer communities, particularly in Auckland, with non-compliant contracts, steep prices and often lower-quality goods than can be bought at ordinary shops, a Commerce Commission investigation has found. More>>

ALSO:

Auckland Transport: Government, Council Agree On Funding Approach

The government and Auckland Council have reached a detente over transport funding, establishing a one-year, collaborative timetable for decisions on funding for the city's transport infrastructure growth in the next 30 years after the government refused to fund the $2 billion of short and medium-term plans outlined in Auckland's draft Unitary Plan. More>>

ALSO:

Bullish On China Shock: Slumping Equities, Commodities May Continue, But Not A GFC

The biggest selloff in stock markets in at least four years, slumping commodity prices and a surge in Wall Street's fear gauge don't mean the world economy is heading for another global financial crisis, fund managers say. More>>

ALSO:

Real Estate: Investors Driving Up Auckland Housing Risk - RBNZ

The growing presence of investors in Auckland's property market is increasing the risks, and is likely to both amplify the housing cycle and worsen the potential damage from a downturn both to the financial system and the broader economy, said Reserve Bank deputy governor Grant Spencer. More>>

ALSO:

Annual Record: Overseas Visitors Hit 3 Million Milestone

Visitor arrivals to New Zealand surpassed 3 million for the first time in the July 2015 year, Statistics New Zealand said today. The record-breaking 3,002,982 visitors this year was 7 percent higher than the July 2014 year. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news