Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Kiwibank Welcomes Digital Boost Alliance And Continues Its Commitment To Digital Inclusion

Kiwibank today welcomed the Government’s Digital Boost initiative and pledged to continue to support efforts to bring free online banking education to communities around New Zealand.

The Digital Boost Alliance exists to support small business resilience and productivity and enhance wellbeing and social inclusion via greater digital adoption.

Kiwibank Head of Sustainability a Julia Jackson said it was important everyone had the chance to make the most of the benefits that digital technologies provided.

“Our experience is that many people have a very real fear of the online world, but with the right support and a safe place to test and learn, they can build their confidence and skills very quickly.”

For the past three years Kiwibank has partnered with the Digital Inclusion Alliance Aotearoa to deliver free digital banking courses through its Stepping UP programme which is held in libraries and community centres around the country. Kiwibank also supports DORA (Digital On-Road Access), a WI-FI enabled mobile classroom that travels around more remote parts of New Zealand to deliver its online banking training. DORA is currently in the Timaru District.

The workshops are designed to provide people with the information they need to stay safe when banking online, as well as helping them understand the basics of how to bank online. To date nearly 3,000 people have attended the banking courses.

“We know these courses are really effective in getting people to overcome their reluctance to change their banking habits,” said Jackson.

“In a survey of participants, 90% said they felt more confident to try some form of payment online after doing the course and 86% said they felt more confident to identify a scam.”

In addition to this formal partnership Kiwibank offers customers one-on-one sessions or small group sessions in branches called Tech Teas with Digital Angels, a network of trained team members, who work side-by-side with customers’ practicing online and mobile banking.

Jackson said there were many success stories but one that sticks with her is that of a retired farmer who had completed an introductory computer course at the local polytechnic but was still a bit intimidated about doing online banking. At the local branch, he was set up and logged on, he immediately understood how to access his balances and how to load bill payments. During the Tech Tea session, he set up two bill payments without any guidance. He finished the session saying, "If I had known it was this easy, I would have got over myself and started using this ages ago."

© Scoop Media

Business Headlines | Sci-Tech Headlines


Science Media Centre: Understanding DDoS cyber attacks – Expert Reaction

Cyber attacks have hit several New Zealand organisations this month, disrupting their online services. The Distributed Denial of Service (DDoS) attacks were the same kind of cyber attack that affected the NZX around this time last year... More>>

Financial Markets Authority: Spike in investment scam complaints since COVID

The Financial Markets Authority (FMA) - Te Mana Tātai Hokohoko – is warning New Zealanders to be on the lookout for three unique types of scams that have been on the rise since the start of COVID-19. The warning comes as the FMA responds to a rise in complaints about investment scams and fraud lodged with the regulator in the first half of this year... More>>

Statistics: Strong export growth narrows current account deficit to $3B

The seasonally adjusted current account deficit narrowed to $3.0 billion in the June 2021 quarter, Stats NZ said today. The current account deficit was $2.2 billion narrower than the previous quarter due to an increase in value of goods exports (up $1.4 billion) and services exports (up $1.7 billion... More>>

Statistics: GDP rises in the June 2021 quarter

Gross domestic product (GDP) rose by 2.8 percent in the June 2021 quarter, following a 1.4 percent increase in the March 2021 quarter, Stats NZ said today. June 2021 quarter GDP was 4.3 percent higher when compared with the December 2019 quarter... More>>

Energy-from-waste: $350 Million Plant To Deliver Renewable Energy Considered

Investigations have begun into the viability of building an Energy-from-Waste plant that will safely convert 350,000 tonnes of waste, that would otherwise be dumped into South Island landfills annually, into renewable electricity... More>>

Olam: Confirms plans for commissioning of NZ dairy plant

OFI, a global leader in natural and sustainable food ingredient solutions, today confirmed plans to develop a new dairy processing facility at Tokoroa. It is now taking expressions of interest from potential farmer suppliers, employees, contractors, and general trade suppliers... More>>