Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Buyers beware in Boxing Day sales stampede

Buyers beware in Boxing Day sales stampede

Thousands of shoppers come away from Boxing Day sales disappointed each year either because they did not understand the rules of purchase or were given the wrong information by a short-term, untrained sales consultant.

So says Managing Director of online sales training company, RedSeed Limited, Anya Anderson.

“Many people are in such a hurry to get a bargain that they fail to get the products that best suit their needs or they forget to read the fine print on sales contracts,” she says.

“Lots of shoppers think they are entitled to a refund if they decide later they don’t want the product, but this is only true if it is faulty. If they just change their minds or it was damaged after purchase, retailers are not required by law to offer refunds.”

This does not mean retailers will not have their own policies, which may allow refunds in other circumstances.

Ms Anderson says it is common for shoppers to come away from the Boxing Day sales unsatisfied with their purchases.

“This can be because they did not get enough information from a sales consultant to find exactly what they were looking for. A trained consultant will ask lots of questions to find this out, but many consultants over this period are employed short-term and are untrained,” she says.

“That means the buyer needs to be pro-active in asking their own questions, such as technical information about products, what other stock may be available and always, what the store’s refunds policy covers.”

Ms Anderson says it is vital to be patient during Boxing Day sales. “Even if you’re not getting the service you want, remember it is a stressful time for sales staff, and the quickest way to get out the door with the products you want is by staying calm,” she concludes.

RedSeed Limited operates throughout New Zealand from its base in Christchurch.

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 


Energy Resources Aotearoa: Doubling Of Coal Use Shows Need For Local Natural Gas

New figures showing a near doubling of coal-fired electricity generation highlight New Zealand’s energy shortage and the need for natural gas as a lower carbon alternative, according to Energy Resources Aotearoa... More>>


E Tu: ‘Sense Of Mourning’ As Norske Skog Mill Set To Close

Workers at Norske Skog’s Tasman Mill now know they’ll be losing their jobs in little over a month’s time.
On Wednesday afternoon, workers were told the mill will be stopping production from the end of June... More>>




Stats NZ: Card Spending Sees Strong Growth In May

Seasonally adjusted card spending rose by $189 million (2.3 percent) between April 2021 and May 2021, Stats NZ said today.
Spending rose across all industries for the first time since New Zealand moved to level 1 in June 2020... More>>


Catalist: NZ’s New SME Stock Exchange, Gets Licence To Go Public

New Zealand has a new stock exchange – designed specifically for small and medium-sized businesses (SMEs) to raise up to $20 million a year from the public.
Called Catalist, the exchange has already been successfully working the private investment sector.... More>>

E-Commerce: Over 40% Of Those Engaged In The Bitcoin Community Are Millennials

Bitcoin has emerged to be a popular topic among millennials with digital currency increasingly being viewed as a potential source of creating wealth through investments. The interest in bitcoin by millennials signals the role this age group plays in the possible realization of the digital currency’s mass adoption... More>>



Stats NZ: New Zealand Is Getting Drier

While there is natural variation in precipitation due to seasons and cycles, New Zealand appears to be getting drier, Stats NZ said today... More>>