New Zealand’s Top Front Office Employee Recognised
New Zealand’s Top Front Office Employee Recognised
Exceptional problem solving, going the extra
mile and an all-consuming passion for excellence has
resulted in InterContinental Wellington’s Jenna Abramowitz
being named the hotel industry’s Front Office Services
Employee of the Year.
At the NZ Hotel Industry Awards
2016 held in Auckland last night, Jenna was praised by the
judges for her achievements, skills, future ambition and
commitment to the industry.
Currently InterContinental Wellington’s Front Office Manager, Jenna internally transferred to Wellington’s luxurious five-star hotel some two years ago after working with InterContinental Hotel Group properties in Sydney and Melbourne and completing IHG’s High Potential Future Leader programme.
Jenna
initially joined the Wellington property as the Club
InterContinental Manager, a pivotal role in relaunching the
luxurious space after the Club lounge was relocated to face
out over the harbour and completely refurbished.
During
this time, Jenna created operating procedures which laid the
foundations for the hotel reaching Best in Class within
Asia, Middle East and Africa for InterContinental Hotels two
years in a row.
InterContinental Wellington general manager Scott Hamilton says Jenna’s successful management of the Club Lounge proved her personal capabilities and she was encouraged to take on the Front Office Manager’s role.
“Jenna aspires to be a luxury hotel General Manager herself in the future and it shows in all she does. She is totally ‘guest-centric’, frequently challenging the ways of working in an effort to proactively improve the hotel’s guest experience.”
In April, Jenna was invited to attend the Asia, Middle East and Africa Learning Event for IHG executives and general managers, being one of 16 high potential leaders chosen to attend along with senior executives from the AMEA region and global offices.
Mentoring and coaching the next generation of hoteliers has also always been a focus for Jenna and during the past year she has guided and developed one of the hotel's duty managers who is now responsible for team induction and training the department's new employees and fellow duty managers.
“Jenna demonstrates exemplary
leadership in the reception team and has a very positive,
proven impact on the guests’ Front Desk experience: these
are vital results as we strive to be an industry leader for
best in class practices,” said Scott.
“She’s a valuable member of our leadership team and were delighted to have Jenna’s achievements and abilities recognised by our industry.”
Ends