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Customer Service Maintained Throughout NZ

For immediate release

23 December, 2005

Customer Service Maintained Throughout NZ

Westpac New Zealand today confirmed it had maintained a very high level of customer service throughout its branch network in New Zealand, in spite of the strike by some Finsec members.

“Nearly 90% of our branches in New Zealand were kept open.

“We worked hard to minimise any inconvenience to our customers,” said Westpac’s head of consumer banking, Henry Ford.

“I want to thank our customers for their patience, understanding and messages of support at this difficult time.

“Through redeployment of staff, proactive communication with our customers in the days leading up to the strike, and other measures, our customers have been well served on what is traditionally one of the busiest days of the banking year.”

Some facts:

• 174 of our 200 branches were kept open, through redeployment of staff across the network and other measures.

• A wide range of services and back office functions were unaffected by the strike, including ATM facilities, telephone and online banking.

ENDS

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