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New training model improves efficiency

New training model improves efficiency, retention and quality of care

An education model that makes learning central to everyday workplace practice is benefiting workplaces, trainees and service users.

This finding was contained in independent research highlighting the wider benefits that come from investing in training and workforce development. The research concluded that the embedded workplace based training model developed by Careerforce in conjunction with the health and disability sector leads to personal and organisational development.

Careerforce CEO George Nimmo says that the embedded workplace based training model assists workplaces to develop a culture of learning by making learning and assessment part of everyday work practice. Under the model, Careerforce guides workplaces to align their infrastructure, policies and procedures with the learning requirements of national qualifications, and supports the development of in-house training and assessment plans.

“Perhaps most significantly of all, the research finds that the end service user is benefiting from a more professional, more efficient and better informed workforce. As a result they are receiving higher quality care and support,” says Nimmo.

“The research shows that the workplaces that have embedded workplace based training have reported reduced employee turnover, improved retention and have been able to attract higher quality applicants.

“Not only is the embedded model allowing more trainees to achieve national qualifications, but the research shows that trainees are benefiting from increased confidence and job satisfaction. For many trainees it is their first qualification as part of a career pathway in the health and disability sector,” says Nimmo.

The research was undertaken by Dr Rose Ryan of Heathrose Research Ltd and looked at the impact of the embedded workplace based training model for the health and disability sector. It was commissioned by Careerforce (the Community Support Services ITO Ltd).
Click here to read the research report:

Quotes from the Research

“I’ve become very passionate about training… because I can see that when staff are well trained and well supported the package of care will work better… If the training isn’t there it all breaks down – it doesn’t work for the client, but it isn’t a good thing for the worker either. Training is the key to the success of the care.” Manager

“It is the on-job stuff that is what embedding is about. It’s not just doing the workbooks and ticking the can’t tell how capable they are just from that. It’s about how they do things and the way we transmit our organisational culture.” Manager

“It’s very different from sitting in a class room. And by the end of that training they are so knowledgeable about how we do things here... So we can say to them “okay, show me where our health and safety policy is and what it says” and it makes them think about its your organisation, your policy – and suddenly they all know the things they need.” Manager
“I’m just heaps more confident. Knowing that you actually know what you are doing, and that they (employers and clients) have the confidence in you as well... how it was before was that we didn’t know if there was a better way to do something.” Trainee

“What they said about training at the interview definitely made me want the job more. Because it sounded really good, it sounded really professional.” Trainee


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