Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Healthline Well Child Service Failing Parents

Healthline Well Child Service Failing Parents

Heather Roy Monday,

18 December 2006 Press Releases - Health

ACT Health Spokesman, Heather Roy, says that Healthline's Well Child Telephone Advice Service is failing Kiwi parents by missing its targets since it took over from Plunketline this year.

"From the start of July to the end of October, Healthline's Well Child Telephone Advice Service received an average of just 1,136 calls a month - barely a third of the 3,300 calls a month Healthline is contracted to handle.

"Despite this lack of callers, the target of answering 80% of calls within 20 seconds is not being met, with average waiting times blowing out to between 74 and 243 seconds.

"It should be no surprise that between 10% and 21% of callers to Healthline and the Well Child service are giving up before the phone is answered. This breaches the contractual requirement for abandonment to 'not exceed 10% of calls offered'.

"Plunketline served Kiwi parents well for twelve years, before losing their contract and being forced to 'go it alone' in April.

"By comparison Plunketline handled an average of 4553 calls per month from July to October 2006 dealing with Well Child calls and passing a small number of illness related calls on to Healthline.

"Funding issues mean Plunketline operates 18 hours a day and Plunket has said it is committed to continuing the Plunketline Service.

"Kiwi parents too have shown a commitment to Plunketline; continuing to call it overwhelmingly in preference to calling Healthline. Parliaments Health Select Committee last week released a report recommending the Labour Government rethink its move to abandon Plunketline and refund this service.

"The good news for Kiwi parents is that McKesson's contract for Well Child telephone advice runs out in June 2008, with renewal at the discretion of the Ministry of Health. McKessons' Healthline contract runs out on 30 September 2007, with the tender process already underway and closing on 19 December 2006.

"McKesson have to prove that Kiwi parents can have faith in them, by turning around these statistics and demonstrating that they're a viable alternative to the privately-funded Plunketline."


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Why New Zealand Needs To Change Its Defence Habits

In a flashback to the military displays of days gone by, one of our frigates recently joined a Carrier Strike show of force in the South China Sea, en route to a joint military exercise in Singapore with our traditional allies, called BersamaGold21. Reportedly, Anna Powles, from the Centre of Defence and Security Studies at Massey University felt this to be a case of us doing our bit to uphold international law, and the right of free transit through the region in question... More>>

Government: New COVID-19 Protection Framework Delivers Greater Freedoms For Vaccinated New Zealanders

Vaccinated New Zealanders will regain everyday freedoms when the country moves to a new simplified COVID-19 Protection Framework that doesn’t rely on nationwide lockdowns as the main measure to stop the virus spreading. In a suite of announcements that establish a pathway out of restrictions the Government is also providing up to $940 million per fortnight to support businesses through the challenging period... More>>



Government: Responds To Independent Review Into WorkSafe

The Government has clear expectations that WorkSafe must action the recommendations of the independent review into the regulator to improve its management of adventure activities following the tragedy at Whakaari White Island, Workplace Relations and Safety Minister Michael Wood says... More>>

Government: New Zealand Secures Historic Free Trade Deal With The United Kingdom
New Zealand and the United Kingdom have agreed in principle the details of a historic Free Trade Agreement (FTA), which will further accelerate our COVID-19 economic recovery say Prime Minister Jacinda Ardern and Minister for Trade and Export Growth Damien O’Connor... More>>


Ombudsman: Launches Investigation Into MIQ Booking System
The Chief Ombudsman Peter Boshier is launching a broad investigation into the Managed Isolation and Quarantine (MIQ) booking system after receiving hundreds of complaints... More>>


Pay Cheque To Pay Cheque: Half A Million New Zealanders Have No Savings
New findings from the Consumer NZ sentiment tracker found that 15% of New Zealanders had no savings, and a further 27% were anxious about their level of savings and would like to have more tucked away... More>>

Government: Mandatory Vaccination For Two Workforces

Large parts of two workforces critical to preventing the spread of COVID-19 will be required to be vaccinated, COVID-19 Response Minister Chris Hipkins said today. “Our education and health and disability workforces have done an incredible job throughout this pandemic to keep themselves and people safe,” Chris Hipkins said.... More>>

Green Party: Deeply Concerned Space Launches May Be Breaching Nuclear-free Laws

The Green Party is deeply concerned that space launches by Rocket Lab may be breaching nuclear-free laws, given our long-standing position as a signatory of the Nuclear Non-Proliferation Treaty... More>>




InfoPages News Channels