News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 

Calls to PlunketLine starting to reduce

7 August 2013

Calls to PlunketLine starting to reduce

Plunket says that the confusion that parents and caregivers have been experiencing regarding the current situation of potential contamination of infant formula appears to be slowly abating.

Brenda Hynes, Plunket General Manager of Service Delivery says calls to PlunketLine are beginning to slow after a peak on Monday.

“On Monday we had a 400% increase in calls and yesterday that reduced to a 220% increase. Call volumes are still high but they are reducing.

“The situation appears to be settling a little. Over the last few days there has been a lot of confusion out there with parents and caregivers not sure which advice they should be following.

“Plunket see 9 out of 10 New Zealand babies so we tend to be the first place people come to when they are anxious about their child’s health and well-being.

“Our field nurses and PlunketLine nurses have worked tremendously hard over the last few days to get accurate and clear information out to the families we deal with”, she says.

“We are continuing to advise parents and caregivers that they should be following the advice of the Ministry for Primary Industries (MPI). MPI is leading the government’s response to this issue and is the official source of information”, she says.

The latest information from the Ministry for Primary Industries, as at 4.30pm on Tuesday 6 August is:

Only two lines of Nutricia Karicare infant formula have been recalled:
• Nutricia Karicare Stage 1 infant formula (0-6 months) – all batches including sachets
• Nutricia Karicare Gold+ Stage 2 follow on formula (6-12 months ) – all batches including sachets

Other Karicare products have not been recalled.

This is an evolving situation - please keep referring to http://mpi.govt.nz/food/food-safety/whey-protein-contamination for the most up-to-date official information.

If you are uncertain what to do, call PlunketLine (0800 933 922) to talk to a Plunket nurse. If you are concerned about your child’s health call Healthline (0800 611116), or talk to your family doctor.

For queries about other aspects of this food safety issue, call MPI's consumer helpline: 0800 693 721 or visit www.mpi.govt.nz

Further Information for Families and Whānau

PlunketLine call numbers

Normal average calls offeredActual calls offered%age increase
Thurs 1 Aug 2802924
Fri 2 Aug 25030321
Sat 3 Aug200400100
Sun 4 Aug200740540
Mon 5 Aug3001519406
Tues 6 Aug290938223

*Karicare was mentioned in almost half (48%) of calls on Sun 4 Aug and almost two thirds (63%) of calls on Mon 5 Aug.

Switching to a new formula
Change to a formula for the same age range as you were using with Karicare. It doesn't matter too much what brand you switch to. Choose a product that is relevant for your baby’s age, best suits your budget and is readily available from your local store.

Your baby might disagree with the switch at first, but they'll adapt. Your baby may not take the same amount of formula immediately, but they will get used to it really quickly. Just go slowly, and be patient. Aim for small, frequent feeds.

Returning product
Official advice is that you should not continue to use either of the recalled products. They should be returned to the store you purchased them from or disposed of them in your normal household rubbish

Alternative infant formula should be used in the meantime.

You should be able to return formula, even open cans, to the place of purchase and request a refund. If the store refuses, you can contact Citizens Advice Bureau (0800 367 222 ) for further advice or visit consumeraffairs.govt.nz

Financial assistance
If you are on a low income, or receive a benefit, Work and Income may be able to help with costs that you are facing because of the Karicare product recall. This could include help with the costs of travelling to the grocery store or to your doctor. To find out what help you might be able to get, contact Work and Income on 0800 559 009.

Botulism
Karicare infant formula may potentially be contaminated with Clostridium botulinum - a food poisoning bacteria that can cause infant botulism.

Botulism is very rare in New Zealand; the last cases were reported in 1985

Symptoms of botulism in a child include unusual weakness, difficulty feeding, weak cry and having a floppy head. Parents or caregivers who are concerned their child may have botulism should consult a medical professional immediately.

If your child does start showing signs of illness, take them to a doctor immediately. You can also phone Healthline on 0800 611116 if your child is ill.

ENDS

© Scoop Media

 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Stage: Wellington’s Theatre Awards To Go Ahead

The Wellington Theatre Awards will go ahead despite a devastating year for New Zealand’s creative sector. Wellington Theatre Awards Trust Chair Tom Broadmore said, “the creative sector, and Wellington’s vibrant theatre sector has been gutted by the ... More>>

Journalism: An Icon Returns. New-Look North & South Magazine Hits Shelves

One of New Zealand’s most iconic magazines, North & South, is back on the shelves this week – with new independent ownership. The magazine, which has set the benchmark for investigative journalism in New Zealand since 1986, relaunches this week, ensuring ... More>>


Howard Davis: Three New Art Books for Xmas

Massey University and Te Papa Presses have published three new art books just in time for Xmas: Dick Frizzell's Me, According to the History of Art, Railways Studios, celebrating unique examples of government-sponsored advertising and design, and Nature - Stilled, Jane Ussher's extraordinary photographs of flora and fauna from the museum's natural history collections.
More>>



Howard Davis: Inside The King's Head - Girl in the Loft at BATS

Katherine Wyeth weaves together a dramatic tapestry of memory, identity, and legacy, exploring what it was like to grow up in the second oldest operating pub theatre in the UK. More>>

Howard Davis: Fiddling While America Burns - Wellington's T-Bone Cut A Rug

Just a few days prior to the most significant US Presidential elections in decades, local denizens of Lower Hutt's Moera Hall were treated to a broad canvas of musical styles, including tinges of bluegrass, old-time, country, cajun, and zydeco influences. More>>

Howard Davis: Troy Kingi Rules The San Fran

The award-winning Northland musician performed songs from his new record The Ghost of Freddie Cesar, the fourth installment in his 10/10/10 series - ten albums in ten years in ten genres. More>>

Howard Davis: The Phoenix Foundation Rises From The Ashes (& Chris O'Connor Talks)

Simultaneously dreamy and structured, understated and subtle, spacious and hypnotic, The Phoenix Foundation's new album Lifeline includes gorgeous vocal harmonies, lilting lyrics with no lack of wry, self-deprecating humour, and gently weeping guitar parts. More>>

 
 
 
 
 
 

LATEST HEADLINES

  • CULTURE
  • HEALTH
  • EDUCATION
 
 
  • Wellington
  • Christchurch
  • Auckland