Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Free Public Enquiry Service for Christchurch Quake Victims

0133 Free Public Enquiry Service for Christchurch Quake Victims to Continue

0133’s free non-emergency helpline for Christchurch residents resumed this morning after a two day trial last week received hundreds of calls.

0133 created the service after hearing calls to radio stations where callers were desperate for even the most basic information.

“We wanted to give people who have no online access a free number to call where they can ask for any information they need,” says 0133 co-founder Prentice Robb.

“If we can’t answer their questions straight away, we find out and phone back or text them with the answer as soon as possible,” said Robb.

“And every call to our helpline takes the pressure off emergency numbers that have been swamped by calls since the disaster occurred,” he said.

The number to call is 0800 96 0133 – and will be in operation until 10:00pm tonight and from 8:00am – 10:00pm Tuesday.

Last week, questions included roading and flight information, where to find drinking water, how to offer accommodation or labour assistance. Some callers simply sought contact phone numbers for utilities or details on the different services attempting to get Christchurch backup and running.

0133 was to launch its free telephone information service next month, but brought forward its operations to help with the Christchurch emergency.

“We were pleased to be able to use our phone systems, call-centre and technology to help the people of Christchurch,” said Robb.

On hearing of the initiative, Compass Communications, 0133’s key telecommunications supplier became involved to assist with the 0800 call costs.

Compass CEO Karim Hussona contacted the three major mobile networks Vodafone, Telecom and 2 Degrees, and between Compass and the mobile carriers they will be covering the costs of calls to the service.

Says Hussona, “Compass was delighted when 0133 presented the opportunity to help in this way, and similarly Vodafone, Telecom and 2 Degrees contributed without hesitation”.


The number to call is: 0800 96 0133. The line is for non-emergency information only.
Callers who are clearly distressed will be directed to call 111.

The helpline is available from 8:00am until 10:00pm Monday and Tuesday.


(ends)

Among the calls our operators have received, here are a few examples of different
queries we have received and ways our operators have provided information.


1." How can I offer accomodation?"

A woman from Wellington with a large house with several beds and disability facilities available, wanted to know where she could register that information or who to call and inform.

Our operator filled out an accomodation form on her behalf at the QuakeEscape.org website.

2. "Where can I get food and water from?"

A young man phoning from Barbados St in the CBD did not know where to find food and water.

Our operator located where he was and directed him to Ladamous Square, five minutes walk from his house where there were supplies.

3." What roads are blocked? "

A man leaving Christchurch that went down to rescue his elderly father, wanted to map out which route to take to avoid blocked roads.

Our operator directed him to the list of blocked of roads at the Christchurch City Council. NB: We also have a list ready to read.


4. "Where can I donate 10,000 litres of water and five earth moving trucks to?"

A man from Central Otago wanting to know where to donate the above. Our operator took his details and phoned the council where they took the information to get in contact with him.


5. "How can I get my business server out of a building that is in an area cordoned off?”

A director of a company wanted to know how he could retrieve his company server.

The operator that answered the call whom is also an IT specialist suggested contacting EQC after at least a week as previously informed.
Also suggested the caller speak with police at the scene of the building, to confirm whether the building was safe to enter as the building was structurally intact.


6. "How can I get the Voluteer Army to clear my drive way?"

A man that last year had heart surgery, is blocked in his house by a mud filled driveway.

Our operator phoned the Student Army Services and registered his request.


7. "We're three guys in a truck driving around and want to help - where do we go?"

Our operator phoned the Student Army Services which recommended they phone early in the morning and check facebook for updates.

The caller was then given the 0800 Red Cross Volunteer line to contact.


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Water, Pests, Erosion...: Commissioner Releases Mixed Report Card On Environment

The Parliamentary Commissioner for the Environment has released a mixed report card in her assessment of the state of New Zealand’s environment. “We are lucky to live in an exceptionally beautiful country, but we have some big issues to face up to” said Dr Jan Wright. More>>

ALSO:

Education: Private Schools Beneficiaries Of Extra Cash

“Not only did this year’s Budget freeze operational funding for state schools, but 86 per cent of secondary school principals say they don’t get enough funding, and the demand for school donations from parents is rising at 10 times the rate of inflation... Now we’ve got Hekia Parata proposing more cash for private schools." More>>

ALSO:

Shop Hours Bill Second Reading: Government Blocks Easter Trading Petition

The union representing retail workers is warning that the Government is out of touch with working people after passing the second reading of the Shop Trading Hours Amendment Bill, a law handing local authorities the power to permit trading on Easter Sunday. More>>

ALSO:

Gordon Campbell: On The Shewan Inquiry Into Our Tax Haven Rules

Like the political equivalent of lithium, Prime Minister John Key is routinely administered to dull any politically dangerous mood swings amidst the general public... More>>

ALSO:

Law Commission: Review Of Search And Surveillance Act Begins

“For example, the Act was drafted before cloud-based storage of data was commonplace. In the light of these and other developments, the Commission will be examining whether the investigative powers in the Act are sufficient for law enforcement purposes. We will also consider whether the safeguards that surround those processes are adequate.” More>>

ALSO:

Houses, Campers And Cops: LGNZ Media Briefing

At their quarterly media briefing today Local Government New Zealand addressed areas where local authorities are feeling pressure and outlined their approach for the upcoming local body elections in September-October. More>>

ALSO:

17 Year Sentences In Baby Moko Case: Attorney General On Plea Bargain

“The Crown’s decisions in this case, including the decision to accept the manslaughter pleas, were motivated by the need to secure convictions for this horrendous killing and to avoid the significant risk that either of the defendants could escape such a conviction because of evidential issues.” More>>

ALSO:

As Govt Cuts Lobby Anti-Smoking Group Funds: On The Nation - Plain Packaging Debate

Imperial Tobacco leaves open possibility of law suit against New Zealand government if plain packaging is introduced, as planned. Says it’s a “last resort” but “of course we will defend the right to use our brands”. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news