Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Free Public Enquiry Service for Christchurch Quake Victims

0133 Free Public Enquiry Service for Christchurch Quake Victims to Continue

0133’s free non-emergency helpline for Christchurch residents resumed this morning after a two day trial last week received hundreds of calls.

0133 created the service after hearing calls to radio stations where callers were desperate for even the most basic information.

“We wanted to give people who have no online access a free number to call where they can ask for any information they need,” says 0133 co-founder Prentice Robb.

“If we can’t answer their questions straight away, we find out and phone back or text them with the answer as soon as possible,” said Robb.

“And every call to our helpline takes the pressure off emergency numbers that have been swamped by calls since the disaster occurred,” he said.

The number to call is 0800 96 0133 – and will be in operation until 10:00pm tonight and from 8:00am – 10:00pm Tuesday.

Last week, questions included roading and flight information, where to find drinking water, how to offer accommodation or labour assistance. Some callers simply sought contact phone numbers for utilities or details on the different services attempting to get Christchurch backup and running.

0133 was to launch its free telephone information service next month, but brought forward its operations to help with the Christchurch emergency.

“We were pleased to be able to use our phone systems, call-centre and technology to help the people of Christchurch,” said Robb.

On hearing of the initiative, Compass Communications, 0133’s key telecommunications supplier became involved to assist with the 0800 call costs.

Compass CEO Karim Hussona contacted the three major mobile networks Vodafone, Telecom and 2 Degrees, and between Compass and the mobile carriers they will be covering the costs of calls to the service.

Says Hussona, “Compass was delighted when 0133 presented the opportunity to help in this way, and similarly Vodafone, Telecom and 2 Degrees contributed without hesitation”.


The number to call is: 0800 96 0133. The line is for non-emergency information only.
Callers who are clearly distressed will be directed to call 111.

The helpline is available from 8:00am until 10:00pm Monday and Tuesday.


(ends)

Among the calls our operators have received, here are a few examples of different
queries we have received and ways our operators have provided information.


1." How can I offer accomodation?"

A woman from Wellington with a large house with several beds and disability facilities available, wanted to know where she could register that information or who to call and inform.

Our operator filled out an accomodation form on her behalf at the QuakeEscape.org website.

2. "Where can I get food and water from?"

A young man phoning from Barbados St in the CBD did not know where to find food and water.

Our operator located where he was and directed him to Ladamous Square, five minutes walk from his house where there were supplies.

3." What roads are blocked? "

A man leaving Christchurch that went down to rescue his elderly father, wanted to map out which route to take to avoid blocked roads.

Our operator directed him to the list of blocked of roads at the Christchurch City Council. NB: We also have a list ready to read.


4. "Where can I donate 10,000 litres of water and five earth moving trucks to?"

A man from Central Otago wanting to know where to donate the above. Our operator took his details and phoned the council where they took the information to get in contact with him.


5. "How can I get my business server out of a building that is in an area cordoned off?”

A director of a company wanted to know how he could retrieve his company server.

The operator that answered the call whom is also an IT specialist suggested contacting EQC after at least a week as previously informed.
Also suggested the caller speak with police at the scene of the building, to confirm whether the building was safe to enter as the building was structurally intact.


6. "How can I get the Voluteer Army to clear my drive way?"

A man that last year had heart surgery, is blocked in his house by a mud filled driveway.

Our operator phoned the Student Army Services and registered his request.


7. "We're three guys in a truck driving around and want to help - where do we go?"

Our operator phoned the Student Army Services which recommended they phone early in the morning and check facebook for updates.

The caller was then given the 0800 Red Cross Volunteer line to contact.


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Last Night’s Debate, And The Collins Accusation

Debating is a peculiar discipline in that what you say is less important than how you’re saying it. Looking poised, being articulate and staying on topic generally wins the day – and on that score, Labour leader David Cunliffe won what turned out to be a bruising encounter with Prime Minister John Key last night on TVNZ.

Cunliffe marshalled his points better, kept Key off balance and – more often than not – was in control of the general tenor of the contest. Labour supporters would have been heartened, and given some belated reassurance that maybe the change of leadership last year had been the right decision. More>>

 

Parliament Today:

Collins 'Misinterprets Media Reports': "Too Compromised To Remain Justice Minister"

Bizarre claims by Judith Collins this morning that she had been cleared of inappropriate behaviour by the Privacy Commissioner demonstrates she is too compromised to remain Justice Minister, Labour MP Grant Robertson says. More>>

ALSO:

Labour On Climate Change: Focus On The Now For The Future

A Labour Government will put in place a comprehensive climate change strategy focusing on both mitigation and adaptation, establish an independent Climate Commission and implement carbon budgeting, says Labour Climate Change spokesperson Moana Mackey. More>>

ALSO:

Gordon Campbell: On National’s Housing Assistance Plan

So, as many as 90,000 people could derive some benefit from National’s housing assistance plans for low and middle-income earners... Yet in reality, the benefits seem likely to be insignificant, and they will be skewed towards those at the top end of the income group that’s supposedly the target. More>>

ALSO:

Election Data Consortium: National’s Worst Case Scenario At Stage One?

A month out from the general election and ipredict traders are still forecasting National’s vote to slip below current polling levels and there is potential for it to fall further. More>>

ALSO:

From The Scoop Video Archive: PM Says SIS "Told Me" About OIA Release

In a press conference immediately following an controversial OIA release of notes on an SIS briefing to then Labour leader Phil Goff, Key said "at that point [Tucker] told me he'd release it ...". Since the release of Nicky Hager's 'Dirty Politics' Key has denied being personally informed and said references by officials to 'the PM' being told briefed referred to his office. He now says the same about his own statement. More>>

ALSO:

  • Scoop Video in the news - New questions over Key claims | NZ Herald News - Stuff.co.nz
  • Earlier - Felix Marwick: Laying out facts over SIS documents - Newstalk ZB
  • Labour - Director’s letter contradicts Key’s claims
  • ACT - The Letter - 26 days to go
  • TV3 Video - Housing issue nudges Dirty Politics aside - David Cunliffe: Key's SIS explanation 'defies belief' - SIS leak came from Key's Office - Goff - Key 'categorically denies' Slater OIA discussion - Video: Key faces more Dirty Politics questions

  • TVNZ - Winston Peters: ‘Dirty Politics' is a new low
  • The Nation - Debate Between Grant Robertson And Russel Norman
  • NZ First - “The Words Mean What I Say They Mean”
  • Schools, PPTA Sign Up: Primary Teachers And Principals Vote Down Govt Plan

    Teachers and principals have voted overwhelmingly against the Government’s controversial “Investing in Educational Success” policy, including proposed highly-paid principal and teacher roles. More>>

    ALSO:

    Gordon Campbell: On The Usual Round Of Mud Slinging And Name-Calling

    This week gave an interesting example of how hard it is to untangle the reality from the slanging matches. The issue that emerged early this week could hardly be more important. Does the government intend to cut spending in health, education and on the environment if re-elected, or not? More>>

    Earlier:

    Electionresults.co.nz: National and NZ First Rise in Roy Morgan Poll

    National has bounced back in the latest Roy Morgan Poll but the big winner has been New Zealand First who rise to their highest level of support since September 2013. More>>

    ALSO:

    Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
    Regional
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news